Business and finance
Mauricio Frutos Rubio
Administrador, Ingeniero, Chef
Ciudad De México
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
General Manager
Visionar Consultoría
Ciudad De México
08.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Balanced Score Card methology knowledge.
Chef Manager
Frutos Cafe
Ciudad De México
04.2017 - Current
- Expanded business reach through positive word-of-mouth referrals and outstanding service quality, resulting in a growing client base.
- Coordinated with team members to prepare orders on time.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Successfully balanced diverse responsibilities including menu design, staff training, budget management, and event coordination.
- Mentored junior chefs and provided guidance in culinary techniques, fostering a supportive team environment.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developed close relationships with suppliers to source best ingredients.
- Optimized food presentation techniques for visually appealing plates that enhanced the overall dining experience.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Chef De Cuisine
Los Alebrijes Food Truck
Ciudad De México
05.2017 - 12.2017
- Forecasted seasonal staffing levels and interviewed and hired new staff members.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory and staff management systems.
- Participated in regular menu tastings with ownership and management to evaluate dishes for flavor balance, presentation, and ingredient quality.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
Insurance Seller
GNP
Ciudad De México
07.2013 - 07.2014
- Attended monthly sales meetings and quarterly sales trainings.
- Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Built relationships with customers and community to promote long term business growth.
Management Consulting Analyst
Aledis Consulting
Ciudad De México
06.2010 - 12.2011
- Established new relationships with prospective clients through targeted networking efforts, expanding the firm''s clientele base significantly.
- Increased employee satisfaction and motivation through training classes, meetings and special workshops.
- Recommended Balanced Score Card operational improvements based on tracking and analysis of business data at PEMEX.
- Implemented cost-saving measures by identifying opportunities for optimization within client operations.
- Gathered, documented, and modeled data to assess business trends.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
- Streamlined internal processes for increased efficiency through detailed process mapping and analysis.
- Evaluated current processes to develop improvement plans.
Sales Manager
Homex
Ciudad De México
04.2008 - 07.2009
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Business Developer Analyst
XEROX Company
Ciudad De México
06.2008 - 04.2009
- Enhanced company''s market presence by attending networking events, trade shows, and conferences.
- Negotiated, prepared, and signed contracts with clients.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Consulted with businesses to supply accurate product and service information.
- Presented professional image consistent with company's brand values.
- Secured high-profile contracts through effective negotiation skills, resulting in significant revenue growth for the company.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Technical Manager
Pearson
Ciudad De México
01.2002 - 04.2008
- Monitored employee tasks to gauge business functions and inefficiencies.
- Introduced automation tools to streamline processes and increase efficiency across multiple projects simultaneously.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Developed diagrams to describe and lay out logical operational steps.
- Developed technical requirement documentation for new software products.
- Researched and adopted new technologies to add value to existing offerings.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Organized system operating procedures to strengthen controls.
- Lead and help developed certification ISO 9001.
- Balanced Score Card Development and control.
Sales and Tecnology Manager
National Computer Systems
Ciudad De México
10.1993 - 04.2003
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Launched quality assurance practices for each phase of development
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Engeneer - Computer Systems Analysis
01.1992 - 04.1997
Licenciatura En Gestión Y Desarrollo Empresarial - Business And Corporates
01.2020 - 01.2024
Chef - Gastronomy
04.2015 - 08.2016
Skills
Financial Administration
Schedule Management
Program Administration
Business Development
Customer Retention
Contract Negotiations
Advertising and marketing
Business Administration
Vendor Sourcing
Workflow Planning
Account Management
Customer Relations
Sales expertise
Staff Training
Team Leadership
Budget Administration
Employee Development
Staff Management
Project Planning
Performance Improvement
Budget Analysis
Sales Analysis
Bilingual
Client Relations
Cost analysis and savings
Vendor relationships
Strategic Planning
Training and coaching
Vendor Negotiations
Team Player
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 55 staff members.
Certification
Certified Digital Imaging Architect, COMPTIA - 6 Months
Interests
Leadership and workflow
Entepenour and innovation
Technology
Timeline
General Manager - Visionar Consultoría
08.2023 - Current
Universidad Virtual Del Estado De Guanajuato - Licenciatura En Gestión Y Desarrollo Empresarial , Business And Corporates
01.2020 - 01.2024
Chef De Cuisine - Los Alebrijes Food Truck
05.2017 - 12.2017
Chef Manager - Frutos Cafe
04.2017 - Current
Aspic Instituto Gastronómico - Chef, Gastronomy
04.2015 - 08.2016
Insurance Seller - GNP
07.2013 - 07.2014
Management Consulting Analyst - Aledis Consulting
06.2010 - 12.2011
Lean Six Sigma Yellow Belt, XEROX Company
04-2010
Business Developer Analyst - XEROX Company
06.2008 - 04.2009
Sales Manager - Homex
04.2008 - 07.2009
Certified Digital Imaging Architect, COMPTIA - 6 Months
02-2005
Technical Manager - Pearson
01.2002 - 04.2008
Certified Balanced Scorecard, National Computer Systems
01-2002
Sales and Tecnology Manager - National Computer Systems
10.1993 - 04.2003
Universidad Nacional Autónoma De México - Engeneer , Computer Systems Analysis
01.1992 - 04.1997