Mauricio Gonzalez Hernandez
Lic. Comercio Internacional Y Aduanas
CDMX
Summary
A seasoned Account Manager with a proven track record at Qima-Nyce, I excel in client relationship building and account development. Leveraging teamwork and collaboration, I've significantly enhanced client satisfaction and retention. My expertise in regulatory compliance and customer service has driven successful project executions and strategic upselling, contributing to robust account growth.
Overview
9
9
years of professional experience
1
1
Language
Work History
Account Manager
Qima-Nyce
CDMX
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Executive Inhouse
Qima-Nyce
09.2019 - 02.2023
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
Inspection and Compliance Analyst
Goal
04.2016 - 09.2019
- Conducted gap analyses on existing controls systems, recommending improvements where necessary for increased effectiveness in maintaining regulatory compliance.
- Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
- Supported incident response efforts when breaches were identified by coordinating remediation efforts between multiple departments.
Education
Licenciatura - Comercio Internacional Y Aduanas
Universidad Mexicana
CDMX 05.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Client relationship building
Timeline
Account Manager
Qima-Nyce
02.2023 - Current
Executive Inhouse
Qima-Nyce
09.2019 - 02.2023
Inspection and Compliance Analyst
Goal
04.2016 - 09.2019
Licenciatura - Comercio Internacional Y Aduanas
Universidad Mexicana
05.2001 -
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