Windows, Office, Visio Technical,Jira & Confluence, MS Project, Miro
Mauricio Higareda
Computer Systems Engineer
Ciudad de México
Summary
I am a dedicated, dynamic, and enthusiastic IT professional with solid communication and interpersonal skills, currently looking for the next step in my career within an organization, where I can fully utilise my knowledge and experience to make significant contributions to bottom line results and target achievement, ability to take ownership, team player supportive and collaborative, flexibility at working hours, ability to work in a fast-moving environment and prioritize workload. I work very well systems, sales and customer service areas with positive can-do attitude.
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
16
16
years of professional experience
3
3
Languages
5
5
Certificates
Work History
Personal and Business Financial Advisor
Grupo Financiero Inbursa S.A.B. De C.V.
08.2009 - Current
- Marketing of Banking Financial products and minor medical expense insurance (gmm).
- Extensive experience in Life, car, Medical and Business Insurance, previously certified with license type B supported by the CNSF (Comisión Nacional de Seguros y Fianzas).
- Conducted regular reviews of clients'' financial, Life, car, Medical and Business plans to ensure they remained aligned with changing circumstances or external factors such as market shifts or new legislation.
- Negotiated favorable terms on behalf of clients when arranging life policies or securing investments from third-party institutions.
- Maintained compliance with industry regulations by staying current on changes in legislation, policy, and best practices affecting personal finance management.
- Improved client financial strategies by conducting thorough assessments of their current financial situations and designing customized plans.
- Developed strong relationships with clients to build trust, ensuring a high level of retention and referral business.
- Educated clients about various investment options available in the market, empowering them to make informed decisions regarding their finances or supported by its "AFORE"
Project Manager, PMO
Itera S.A. De C.V. Assigned to Grupo Proa
10.2023 - 09.2024
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Identified plans and resources required to meet project goals and objectives.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Manager-Scrum Master
Laborika S.A. De C.V. Assigned to Santander Bank
Mexico City, CDMX
08.2018 - 12.2018
- IT project management focused on the Digital Transformation of Banco Santander.
- Comprehensive management, support, and monitoring of Backlog Integration projects.
- Generation of an Integrated Backlog for Digital Transformation Initiatives.
- Dashboard Monitoring and Integration Committees of Policies and Standards.
- Generation of a Transition Strategy to Agile Methodologies
- Generation of the Application-Functional Map of Digital Transformation
- Integration of New Solutions into the Digital Transformation Architecture and Map.
- Analysis and Management of Test Environments Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Infrastructure Project Manager
Incoraxis S.A. De C.V. Assigned to Santander Bank
10.2015 - 07.2018
- Project management for the bank's various business units.
- Design and assessment of infrastructure delivery projects.
- Provisioning of servers and virtual databases for testing internal projects in the bank's various areas.
- Configuration, deployment, and testing in pre- and production environments.
- Load and performance testing, high availability testing, DRP, change control, and exploitability.
- Conducted thorough post-project evaluations to identify areas for improvement in future endeavors.
- Streamlined project delivery processes for faster completion and increased client satisfaction.
- Achieved cost savings on projects by consistently exploring innovative approaches to problemsolving.
- Ensured compliance with regulatory requirements through diligent documentation and reporting practices.
Education
Bachelor of Science - Information And Computer Systems
Tecnológico De Estudios Superiores De Ecatepec
Ecatepec, México, Mexico 05.2001 -
Skills
Project planning and development
Schedule management
Team collaboration
Technical support
Customer relations
Agile methodology
Coaching and mentoring
Conflict management
Software
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Upper intermediate (B2)
Certification
Scrum Master Certified
Timeline
Project Manager, PMO
Itera S.A. De C.V. Assigned to Grupo Proa
10.2023 - 09.2024
Project Manager-Scrum Master
Laborika S.A. De C.V. Assigned to Santander Bank
08.2018 - 12.2018
Infrastructure Project Manager
Incoraxis S.A. De C.V. Assigned to Santander Bank
10.2015 - 07.2018
Personal and Business Financial Advisor
Grupo Financiero Inbursa S.A.B. De C.V.
08.2009 - Current
Bachelor of Science - Information And Computer Systems
Tecnológico De Estudios Superiores De Ecatepec
05.2001 -