Mauricio Rivas Canales
Monterrey
Summary
Dynamic Customer Service Executive with a proven track record at Servicios Logistics Roca S. de R.L. de C.V., recognized for exceptional communication and conflict resolution skills. Consistently enhanced customer satisfaction by clearly understanding and addressing complex issues, while fostering a culture of adaptability and teamwork. Dedicated to maintaining safety standards, and delivering excellence in every aspect of service.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Servicios Logistics Roca S de RL de CV
Nuevo Laredo
01.2024 - Current
- Managed customer communications through phone, email, and live chat in English and Spanish.
- Resolved transportation and service issues efficiently to improve customer satisfaction.
- Facilitated training sessions for new hires on customer service protocols.
- Oversaw trip-to-trip safety coordination, ensuring adherence to company and regulatory safety standards.
Education
High School Diploma -
John B. Alexander High School
Laredo,Texas05-2023
Some College (No Degree) -
University of Texas At San Antonio
San Antonio, TexasBBA -
Tecnologico De Monterrey
Monterrey, Nuevo LeonSkills
Effective communication
Team leadership
Adaptability
Conflict resolution
Emotional intelligence
Public speaking
Languages
English
First Language
Spanish
Proficient (C2)
C2
Affiliations
In my free time, I enjoy reading books, playing soccer, strumming the guitar, and staying active through workouts.
Timeline
Customer Service Executive
Servicios Logistics Roca S de RL de CV
01.2024 - Current
High School Diploma -
John B. Alexander High School
Some College (No Degree) -
University of Texas At San Antonio
BBA -
Tecnologico De Monterrey
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