Mauricio Sanchez Mejia
Tijuana
Summary
Dynamic Customer Service Representative with a proven track record at CCSI, adept at resolving complaints and enhancing satisfaction. Skilled in data analysis and team collaboration, I excel in delivering exceptional service and optimizing processes, contributing to improved patient flow and effective communication within healthcare settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CCSI
Tijuan
07.2020 - 05.2022
- Resolved customer complaints promptly and efficiently to enhance satisfaction levels.
- Scheduled appointments for health care clinic to optimize patient flow.
- Collaborated with doctors and nurses to develop effective strategies and techniques.
- Delivered exceptional customer service, addressing needs and inquiries thoroughly.
- Engaged with customers to identify needs, resolve issues, and clarify product information.
Sales Agent
Bit-Center
Tijuana
02.2019 - 07.2020
- Utilized verbal communication skills to assess customer needs and promote health insurance products.
- Maintained accurate sales activity records in company CRM system.
- Assisted in training new hires on organizational procedures, policies, and sales techniques.
Education
Mechatronics Engineering - Engineering
Universidad Iberoamericana De Tijuana
Tijuana, Baja CaliforniaSkills
- 3D modeling and machine learning
- Control systems
- Project management
- Data analysis
- Team collaboration and problem solving
- Customer service and support
- Software navigation
- Call center operations
- Adaptability
- Verbal and written communication
Affiliations
- Gym
Languages
Spanish
First Language
English
Advanced (C1)
C1
Accomplishments
- Diplomas in various courses of high intensity
Timeline
Customer Service Representative
CCSI
07.2020 - 05.2022
Sales Agent
Bit-Center
02.2019 - 07.2020
Mechatronics Engineering - Engineering
Universidad Iberoamericana De Tijuana
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