AUTOCAD INVENTOR
Mauricio Varela
Mechanical Engineer
Metepec
Summary
Resourceful manager who offers a track record of success coordinating and supervising operations across multiple departments. Effective leader and problem solver dedicated to optimizing operations to reduce costs and promote organizational efficiency. Highly committed with a hard-working mentality to maintain the quality of services and products. Collaborative leader with a dedication to partnering with co-workers to promote an engaged work culture. Documented strengths in building and maintaining relationships with a wide range of stakeholders in dynamic, fast-paced environments.
Overview
6
6
years of professional experience
4
4
Certificates
2
2
Languages
4
4
years of post-secondary education
Work History
Regional Sales Supervisor
Mirka Mexicana
CDMX
10.2021 - Current
- Used exemplary negotiation skills to obtain service and distribution agreements ensuring quality standards.
- Improved productivity of customer service team by leading training and continuous improvement initiatives, 35%.
- Communicated best practices and facilitation of management activities between internal and external staff to align efforts and goals for department and staff of 4 people.
- Negotiation of more favorable rates and delivery times with suppliers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Initiated service consultations with customers by questioning to learn customer needs and preferences.
- Used SAP sales cloud and sharepoint to generate quotes and proposals for customers.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Field Quality Advisor
CESVI
Toluca
11.2018 - 07.2021
- Drove operational improvements that resulted in savings and better profit margins, around 25%.
- Actively listened to customer requests, confirming full understanding before addressing concerns, and identified issues, analyzed information and provided solutions, and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
Automotive Service Advisor
GM, Grupo Chevy
Metepec
09.2016 - 11.2018
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Operated specialized equipment such as Scaner Launch and Midtronics GRX-3000 to test electronics and computer control systems.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Education
Some College (No Degree) - Engineering Mechanics
Instituto Tecnológico De Ingeniería
Toluca, Estado De México, México 08.2011 - 07.2015
Skills
Business administration
Strategic planning
Negotiation
Staffing and scheduling
Budgeting
Sales and marketing
Active Listening
Cultural Awareness
Software
SAP SALES CLOUD
CRM W32
SAP CONCUR
Certification
Systemic Approach Course, GM Corporate University.
Timeline
Certified Polarshine, compound, range & processes in car detailing, Mirka Finland
05-2022
Regional Sales Supervisor
Mirka Mexicana
10.2021 - Current
Certified Offensive and defensive driving techniques., CESVI México
01-2019
Field Quality Advisor
CESVI
11.2018 - 07.2021
Financial course, GM Financial Corporate University.
03-2018
Systemic Approach Course, GM Corporate University.
05-2017
Automotive Service Advisor
GM, Grupo Chevy
09.2016 - 11.2018
Some College (No Degree) - Engineering Mechanics
Instituto Tecnológico De Ingeniería
08.2011 - 07.2015