AUTOCAD INVENTOR
Mauricio Varela
Mechanical Engineer
Metepec
Summary
Resourceful manager who offers a track record of success coordinating and supervising operations across multiple departments. Effective leader and problem solver dedicated to optimizing operations to reduce costs and promote organizational efficiency. Highly committed with a hard-working mentality to maintain the quality of services and products. Collaborative leader with a dedication to partnering with co-workers to promote an engaged work culture. Documented strengths in building and maintaining relationships with a wide range of stakeholders in dynamic, fast-paced environments.
Overview
6
6
years of professional experience
4
4
Certificates
2
2
Languages
4
4
years of post-secondary education
Work History
Regional Sales Supervisor
Mirka Mexicana
CDMX
10.2021 - Current
- Used exemplary negotiation skills to obtain service and distribution agreements ensuring quality standards.
- Improved productivity of customer service team by leading training and continuous improvement initiatives, 35%.
- Communicated best practices and facilitation of management activities between internal and external staff to align efforts and goals for department and staff of 4 people.
- Negotiation of more favorable rates and delivery times with suppliers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Initiated service consultations with customers by questioning to learn customer needs and preferences.
- Used SAP sales cloud and sharepoint to generate quotes and proposals for customers.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Field Quality Advisor
CESVI
Toluca
11.2018 - 07.2021
- Drove operational improvements that resulted in savings and better profit margins, around 25%.
- Actively listened to customer requests, confirming full understanding before addressing concerns, and identified issues, analyzed information and provided solutions, and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
Automotive Service Advisor
GM, Grupo Chevy
Metepec
09.2016 - 11.2018
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Operated specialized equipment such as Scaner Launch and Midtronics GRX-3000 to test electronics and computer control systems.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Education
Some College (No Degree) - Engineering Mechanics
Instituto Tecnológico De Ingeniería
Toluca, Estado De México, México 08.2011 - 07.2015
Skills
Business administration
Software
SAP SALES CLOUD
CRM W32
SAP CONCUR
Certification
Systemic Approach Course, GM Corporate University.
Timeline
Certified Polarshine, compound, range & processes in car detailing, Mirka Finland
05-2022
Regional Sales Supervisor
Mirka Mexicana
10.2021 - Current
Certified Offensive and defensive driving techniques., CESVI México
01-2019
Field Quality Advisor
CESVI
11.2018 - 07.2021
Financial course, GM Financial Corporate University.
03-2018
Systemic Approach Course, GM Corporate University.
05-2017
Automotive Service Advisor
GM, Grupo Chevy
09.2016 - 11.2018
Some College (No Degree) - Engineering Mechanics
Instituto Tecnológico De Ingeniería
08.2011 - 07.2015
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