Mauricio Andres Rodriguez Perez
Puebla City
Summary
AI Quality Analyst with over 5 years of experience in quality assurance, data analysis, and performance evaluation across customer support and artificial intelligence projects. Currently working as an AI Tester evaluating Large Language Models (LLMs) by assessing response quality, factual accuracy, reasoning, instruction following, safety, conversation dynamics, and overall usefulness according to detailed project guidelines. Experienced in structured evaluation, preference ranking, calibration, quality auditing, and delivering actionable written feedback to improve AI model performance. Strong analytical thinking, excellent written English, and proven ability to work independently in fast-paced remote environments.
Overview
3
3
Languages
2
2
years of professional experience
Work History
AI Quality Tester
Outlier
02.2026 - Current
- Evaluate AI-generated responses from Large Language Models (LLMs) using detailed project-specific quality guidelines.
- Compare multiple model outputs to determine which response better satisfies user intent.
- Assess responses based on instruction following, factual accuracy, reasoning quality, safety, conversation dynamics, naturalness, and overall usefulness.
- Provide structured written rationales explaining evaluation decisions using standardized annotation formats.
- Identify hallucinations, logical inconsistencies, formatting issues, and policy violations.
- Perform quality reviews while maintaining high annotation accuracy and consistency across projects.
- Follow calibration guidelines and continuously adapt to evolving evaluation criteria.
- Contribute to improving AI model performance through detailed human feedback and preference ranking.
Quality Assurance Supervisor
Iterum Connections
04.2025 - 01.2026
- Led a team of four Quality Analysts responsible for evaluating customer interactions.
- Conducted quality audits using standardized scorecards and compliance metrics.
- Analyzed quality trends and performance data to identify improvement opportunities.
- Delivered coaching sessions based on data-driven performance analysis.
- Collaborated with Operations and Training teams to improve service quality and customer satisfaction.
- Managed quality calibrations to ensure scoring consistency across evaluators.
- Produced analytical reports supporting operational decision-making.
Customer Service Representative – Home Depot
Iterum Connections
08.2024 - 01.2025
- Provided customer support for The Home Depot's inbound customer service operations.
- Resolved inquiries related to orders, billing, products, deliveries, and returns while maintaining high customer satisfaction.
- Consistently met key performance indicators including CSAT, AHT, and First Call Resolution.
- Demonstrated strong communication, problem-solving, and conflict resolution skills in a fast-paced environment.
- Maintained compliance with company procedures and customer service standards.
Education
Bachelor - Computer Systems Engineering
Instituto De Estudios Univversitarios IEU
Puebla, Mexico01-2028
Skills
- Large Language Model (LLM) Evaluation
- Prompt & Response Evaluation
- Human Feedback for AI (RLHF)
- Instruction Following Assessment
- Reasoning Evaluation
- Quality Auditing
- Data Analysis
- Microsoft Excel
- Process Improvement
- KPI Analysis
- Written Communication
- Analytical Thinking
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Elementary (A2)
Timeline
AI Quality Tester
Outlier
02.2026 - Current
Quality Assurance Supervisor
Iterum Connections
04.2025 - 01.2026
Customer Service Representative – Home Depot
Iterum Connections
08.2024 - 01.2025
Bachelor - Computer Systems Engineering
Instituto De Estudios Univversitarios IEU