Mauro Alberto Ochoa Elizondo
UX/UI Intern
Monterrey, Sonora,NLE
Summary
Software Engineer Student with a proven track record at BCD Travel, enhancing product design through competitive analysis and establishing consistent branding. I recently worked at Disney and absolutely loved it since customer service is another passion of mine. I feel comfortable delivering high quality service even at peak times and really enjoy interacting with people from other cultures. I have a lot of experience working as a team which I find critical to achieve high quality results.
Overview
1
1
year of professional experience
Work History
UX/UI Designer
BCD Travel
08.2024 - Current
- Conducted competitive analysis to identify UX/UI trends, incorporating best practices into product designs.
- Established style guides and pattern libraries to maintain consistency throughout product interfaces and branding materials.
Cast Member - Foods & Beverages at Pop Century
Disney World
06.2024 - 08.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating memorable experiences for guests.
Social Service - Tour Guide
Steel Museum - Horno 3
09.2023 - 04.2024
- Conducted tours for individuals, companies, and school groups within the museum in both Spanish and English.
- Built personal relationships with guests to promote positive experiences.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
Waiter
Oriental Grill
06.2023 - 08.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Science - Software Engineering
University of Monterrey
San Pedro, Nuevo León, Mexico 05.2001 -
Skills
Customer Service
Teamwork
Work under pressure
Punctuality
Javascript
Web Development
Responsive Design
User Interface (UI) design
SQL
Languages
German
Intermediate (B1)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Accomplishments
1.- Represented my state at a Table Tennis National Championship .
2.- Track and Field Highschool team. "Borregos".
3.- Climbed highest peak in Mexico: Pico de Orizaba 5,636 m with my hiking team: "Trepacerros".
Timeline
UX/UI Designer
BCD Travel
08.2024 - Current
Cast Member - Foods & Beverages at Pop Century
Disney World
06.2024 - 08.2024
Social Service - Tour Guide
Steel Museum - Horno 3
09.2023 - 04.2024
Waiter
Oriental Grill
06.2023 - 08.2023
Bachelor of Science - Software Engineering
University of Monterrey
05.2001 -
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