Maximiliano LACIERVA

worked as an agent at CHIME that was part of teleperformance helping cx with her online banking, such as payments, making new orders for new chime cards and customers, credit and debit card replacement, unlocking cards due to pin issues, locating the closest atm.

• Responded to customer requests, offering excellent support

worked at the department of technical support for a cable and internet company.

• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Managed high levels of call flow and responded to [Type] technical support needs.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Identified and solved technical issues using variety of diagnostic tools and tactics.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Provided primary customer support to internal and external customers.
• Educated customers on company systems, form completion, and access to services.
• Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
• Assisted call-in customers with questions and orders.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Adapted to new applications and maintained knowledge of current technologies.
• Answered over [Number] calls per [Timeframe] to meet fast-paced call center demands.