Maximiliano López Morales
Querétaro City, Querétaro,QUE
Summary
Passionate about delivering excellent customer service and possessing strong communication skills. My fluency in the English language, my experience in customer care, and my background as an engineer enable me to provide exceptional service, effectively solve problems, and bring an analytical and problem-solving approach. Additionally, I have a passion for teaching, further enhancing my ability to convey complex information in an understandable manner.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
Axa Assistance
2023.06 - Current
- Improved claim resolution times by efficiently managing a caseload of 300+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Managed and analyze claims by applying policies and procedures to determine eligibility and the amount of compensation.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
Bilingual Telephone Operator
Allianz Partners
2023.01 - 2023.06
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Logistics for the release of impounded vehicles. This includes, payments to impound lots, filling and sending the proper documentation for releasing the vehicles, contacting customers in order to inform them about any update or situations about their cars, etc.
- Offering roadside assistance for customers insured over incoming phone calls.
- Built strong relationships with customers through. friendly and personalized interactions.
Lab Technician
University Of Papaloapan
2019.10 - 2022.09
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Responsible for the care of specialized equipment such as thermocyclers, ultra-freezers, spectrophotometers, etc.
- Storage, care and administration of reagents used for molecular techniques.
- Isolation and molecular identification of fungi obtained from tropical fruits, using techniques such as DNA extraction, PCR, electrophoresis, digestion with restriction enzymes, etc.
- Support in laboratory practices for the subject of molecular biology, cell biology and plant biotechnology.
Education
Bachelor of Science - Biotech Engineer
University of Papaloapan
San Juan Bautista, Tuxtepec, Oaxaca., Mexico07.2019
Technician - Lab Technician
CBTis #107
San Juan Bautista Tuxtepec, Oaxaca, México07.2013
Skills
- Communication Skills
- Fast Learner
- Ability to Work in a Team
- Customer Service
- Customer Service
- Ability to Multitask
- Insurance Policy Coverage Knowledge
- Claims Processing
- Best Practices Implementation
- Highly Motivated
- Problem Solving
Hobbies: Dancing, reading and Brazillian Jiu-Jitsu
- I´ve been taking dance lessons about 6 years ago and it´s my favorite hobby.
- I like to read scientific articles.
- Practicing a martial art is one of the best ways to release the stress.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Claims Adjuster
Axa Assistance
2023.06 - Current
Bilingual Telephone Operator
Allianz Partners
2023.01 - 2023.06
Lab Technician
University Of Papaloapan
2019.10 - 2022.09
Bachelor of Science - Biotech Engineer
University of Papaloapan
Technician - Lab Technician
CBTis #107
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