Self improvement
Maximiliano Perez Hernandez
Student
Summary
Driven professional with a proven track record, adept in the rental market and excelling in customer service. Demonstrated ability to increase customer satisfaction and maximize revenue through effective communication and strong negotiation skills. Skilled in teamwork and collaboration, consistently enhancing client relationships and fostering repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Rental Sales Agent
Avis Rental Car
05.2023 - 12.2023
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
Print Shop Assistant
SERCOM
01.2023 - 06.2023
- Supported special events like open house, new product launches or sales promotions by creating eye-catching promotional materials.
- Expedited order processing by efficiently managing incoming orders and prioritizing tasks.
- Maintained a clean, organized work environment to facilitate smooth operations in the print shop.
- Streamlined communication with customers by effectively clarifying project requirements and offering expert recommendations for optimal printing solutions.
Education
J.D. - Law (Pre-Law)
Universidad De Sotavento
Coatzacoalcos, Veracruz, Mexico 05.2001 -
High School Diploma -
CETis 79 "Guillén De Lampart"
Coatzacoalcos, Veracruz, Mexico 05.2001 -
Skills
Rental Market
Strong negotiation
Lead Conversion
Property Marketing
Teamwork and Collaboration
Customer Service
Problem-Solving
Multitasking Abilities
Effective Communication
Organizational Skills
Relationship Building
Professionalism
Certification
BLS - Basic Life Support
Interests
Give my best service to the costumer and employer
Timeline
Rental Sales Agent
Avis Rental Car
05.2023 - 12.2023
Print Shop Assistant
SERCOM
01.2023 - 06.2023
BLS - Basic Life Support
01-2021
CPCT/A - Patient Care Technician/Assistant
01-2021
J.D. - Law (Pre-Law)
Universidad De Sotavento
05.2001 -
High School Diploma -
CETis 79 "Guillén De Lampart"
05.2001 -
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