Maximino Cruz Armas

General supervision of operations.

• Selection of education professionals based on the needs of the academic cycle.
• Design of specific curricula in information technology, communications, and robotics for middle school and high school levels.
• Design, implementation, and supervision of operations during the pandemic period (2020 to 2022) for elementary, middle, and high school levels.
• Design and supervision of extracurricular classes and workshops in guitar, soccer, basketball, volleyball, and chess for the student population.
• Sourcing and engagement of suppliers related to the clothing industry, computing, educational applications, and food services.
• Design and implementation of advertising campaigns from 2020 to 2024, resulting in a cumulative 51% increase in student enrollment.
• Design and implementation of summer courses for elementary school children.
• Teaching mathematics and English classes at the high school level.

Responsible for the implementation of infrastructure projects such as CCTV, fire detection, access control, audio, and communication systems, primarily in shopping centers located in the State of Mexico and the city of Hermosillo, Sonora.

• Personnel selection according to the profiles required for the projects.
• Review of volume metrics and engineering of the solutions.
• Establishment of work groups and task assignment.
• Attendance at project follow-up and progress meetings.
• Liaison with suppliers, distributors, and manufacturers.

Coordination of the departments under management, namely the Departments of Telecommunications, Information Security, Service Desk, Central Computing, and Personal Computing.

• Supervision and organization of the activities of each department.
• Preparation of reports and presentations for the General Directorate and senior management.
• Active participation in the development of the institution’s strategic ICT plan.
• Drafting of technical and service specifications for procurement purposes.
• Establishment of standards and procedures for the institution’s administrative and budgetary management, aligned with MAAGTICSI.
• Administration of the department’s assigned budget and resources.
• Meetings with other areas to prepare and follow up on assigned budgets.
• Definition of performance indicators for service delivery evaluation.
• Presentation of reports to audit teams.
• General support for the implementation of strategies and projects, including the technological upgrade of network, communication, telephony, central computing, and data center platforms, as well as the improvement of computing and printing service delivery and service desk implementation.
• Application of monitoring tools on personal computing and telecommunications platforms.
• Ongoing support, motivation, and leadership of work teams.

Planning, implementation, production release, scheduling, and closure of managed computing and printing services contracted by users nationwide.

• Supervision of personnel assigned to each managed services project.
• Daily coordination and oversight of the various operations departments.
• Analysis of operational control reports and presentation of management reports.
• Budget management and expense control of the department under supervision.
• Development of improvement actions to ensure compliance with contracted Service Level Agreements (SLAs).
• Communication with the client portfolio and problem resolution.
• Establishment of objectives and priorities for each period.
• Overall management of human and material resources of the department in charge.

• Develop, propose, implement, and oversee the operation of technology projects related to information security and technical support for the desktop computing platforms of the Institute.
• Contracting of maintenance services for desktop computing infrastructure nationwide for a total of 185,000 devices from 2007 to 2010, handling approximately 105,000 service requests.
• Management and resolution of security incidents caused by mass malware infections across the Institute’s computing infrastructure (120,000 devices) through the operation and administration of perimeter security solutions and antivirus software.
• General supervision of the implementation of a monitoring tool covering 22,000 computers, including application deployment.

• Implement telecommunications infrastructure (fiber optics, conduits, microwave equipment, satellite, and IP service distribution equipment) to provide telephone, internet, and television services in new residential developments in the metropolitan area of Monterrey.
• Release of infrastructure for 1,850 subscribers distributed across 5 different residential areas included in the first phase of the deployment, meeting implementation timelines and the allocated budget.

• Implement technology infrastructure projects.
• Hiring of personnel.
• Conduct market positioning studies.
• Develop and implement advertising campaigns.
• Increased enrollment by 12% for the 2004-2005 academic year and 12% for the 2005-2006 academic year.
• Reduced electricity consumption costs by 46% through the installation of an electrical substation.
• Renovation of the institution's computing infrastructure.
• Update of the curriculum for computer science courses.

• Supervise the operation of telecommunications infrastructure and personal computing.
• Analyze the requirements of user areas to provide attention and solutions.
• Design and implement technological solutions to improve service and performance of the communications network.
• Measure and improve user support parameters and overall availability of the communications network.
• Prepare technical requirements for telecommunications and computing tenders.
• Increased overall availability of the communications and computing network to 99.98%.
• Reduced operational costs by 20%.

• Supervise the operations of the installation and maintenance areas for voice/data communication equipment.
• Develop proposals for technological solutions for voice, data, and video transmission using equipment from brands such as Nortel, Cisco, Extreme Networks, Avaya, and Micom.
• Close sales of maintenance contracts for communication equipment.
• Build relationships with manufacturers of the technological solutions offered by the company.
• Develop the Data Solutions Department, achieving a 24% share of the company’s sales.

• Coordinate communication projects and install Nortel and Harris telephone switches, Cabletron data equipment, and structured cabling.
• Address service requests for the installed base of communication equipment for clients in the cities of Monterrey and Mexico City (CDMX).
• Install assigned projects under budget and within the scheduled time.