Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maximo Zatarain

Mazatlan, Sinaloa

Summary

Dynamic operations manager with a proven track record at Susies Chicken and Fries, excelling in sales techniques and team building. Achieved consistent food sales above $20 through effective upselling and exceptional customer service. Renowned for problem-solving in high-pressure environments, fostering strong relationships, and upholding rigorous quality control standards. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Also a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Electrician

Eanes Heating and Air
High Point, NC
06.2024 - Current
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
  • Ensured that all work was completed in accordance with applicable codes.
  • Developed preventive maintenance programs for lighting systems, motors and controls.
  • Installed conduit for new wiring systems in commercial buildings.
  • Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
  • Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
  • Installed grounding system per NEC code requirements.
  • Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
  • Resolved safety issues related to faulty wiring installation practices in a timely manner.
  • Repaired or replaced worn or defective parts using hand tools and power tools.
  • Conducted troubleshooting operations on complex industrial machinery requiring advanced knowledge of electricity.
  • Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
  • Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
  • Installed cables, conductors and wire trays and completed necessary hook-ups for primary power lines.

Manager

Big Daddy's Wings and Things
Greensboro
04.2022 - 03.2024
  • Built lasting relationships with each and every customer.
  • Consistently kept an average above $20 in food sales by upselling and focusing on salesmanship.
  • Became an outstanding problem solver under pressure.
  • Served and highly satisfied over 100 customers daily.
  • Worked well with my team to make each customer's experience exceptional from start to finish.
  • Embraced and learned the value and importance of working as a team with the entire staff.
  • Uphold all company standards as it related to food safety and quality control.
  • Calculated amounts due for orders, presented totals to customers, and accepted cash, credit card and mobile app payments.
  • Received orders from customers, annotating modifications to standard menu items and delivering order tickets to cooks for preparation.
  • Prepared work station before opening to ready dishes, utensils, cookware, and registers for daily operations.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Customer Service Representative

Aurora Pro Services
Greensboro, NC
05.2021 - 10.2021
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Manager of Operations

Susies Chicken and Fries
Sumter, SC
06.2020 - 05.2021
  • Built lasting relationships with each and every customer.
  • Consistently kept an average above $20 in food sales by upselling and focusing on salesmanship.
  • Became an outstanding problem solver under pressure.
  • Served and highly satisfied over 100 customers daily.
  • Worked well with my team to make each customer's experience exceptional from start to finish.
  • Embraced and learned the value and importance of working as a team with the entire staff.
  • Uphold all company standards as it related to food safety and quality control.
  • Calculated amounts due for orders, presented totals to customers, and accepted cash, credit card and mobile app payments.
  • Received orders from customers, annotating modifications to standard menu items and delivering order tickets to cooks for preparation.
  • Prepared work station before opening to ready dishes, utensils, cookware, and registers for daily operations.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Education

High School Diploma -

Carroll County High School
Hillsville, VA
05.2020

Skills

  • Sales Techniques
  • Issue and Conflict Resolution
  • Work ethic
  • People skills
  • Organization
  • Customer service
  • Organizational skills
  • Team building
  • Problem solving
  • Inventory management
  • Time management
  • Conflict resolution
  • Strategic planning
  • Employee training
  • Decision-making
  • Goal setting
  • Cost reduction and containment
  • High-pressure environments

Languages

English
First Language
Spanish
Advanced (C1)
C1

References

References available upon request.

Timeline

Electrician

Eanes Heating and Air
06.2024 - Current

Manager

Big Daddy's Wings and Things
04.2022 - 03.2024

Customer Service Representative

Aurora Pro Services
05.2021 - 10.2021

Manager of Operations

Susies Chicken and Fries
06.2020 - 05.2021

High School Diploma -

Carroll County High School

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Maximo Zatarain