Agent
ClickBank
11.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Piloted customer loyalty program, resulting in increased repeat business.
