Mayo Alberto Nieves Vazquez
Mérida
Summary
With a proven track record at APS (AIR TRANSPORTATION SERVICE) and beyond, I excel in operational efficiency and client support, enhancing customer experiences even in high-stress situations. My expertise spans logistics management and cross-functional coordination, achieving significant improvements in operational workflows. Skilled in both hospitality coordination and scheduling, I bring a dynamic approach to achieving company goals.
Overview
18
18
years of professional experience
Work History
Operation Leader
APS (AIR TRANSPORTATION SERVICE
07.2023 - 02.2024
- Provided transportation and lodging to the passengers in case of any flight cancellations or delays of the airlines.
- Provided a positive customer experience to all passengers.
- Maintain a positive attitude and actively engage with passengers.
Call Agent
CCSP Call Center
06.2022 - 12.2022
- Scheduling appointments, ensuring that patients are schedule at appropriate times an with the correct providers.
- Managing the clinic calendar updating it with new appointments and cancellations.
- Communicating with patients to confirm appointments, provide reminders and answer basic questions about clinic procedures.
Airport Briefer
Mexico Travel Solutions (MTS Expedia)
09.2018 - 12.2020
- Welcomed travelers.
- Helped tourist with transportation and accomodations.
- Recommend local attractions.
- Stay informed of travel trends and reguations
Receptionist
Traffic Tours
04.2017 - 08.2018
- Greet guests, provide information about tours and local attractions.
- Handling inquiries.
- Offer excellent customer services, all while maintaining a welcoming and organized reception area.
- Provided transportation to and from hotel to the airport.
Travel Agent Coordinator
YELLOW TRANSFER (ENDLESS TOURS)
12.2015 - 02.2016
- Provided transportation to clients that have reservations with agency to and from the airport.
- Handle Transportation Issues.
- Recommended lodging and local attractions.
- Liaise between travelers and service providers.
Junior Florist
Self Employed
03.2011 - 09.2015
- Customer service, consulting with clients to understand their needs, recommending suitable flower based on occasion and budget, and providing care instructions for arrangements.
- Ordering fresh flowers and supplies from wholesalers, maintaining proper storage conditions, and rotating stock to ensure quality.
- Taking customer orders, confirming details, and coordinating deliveries.
Sales Representative/ Promoter
SUPER SHUTTLE
08.2010 - 01.2011
- Customer Engagement, initiate conversations with tourist that do not have transportation upon arrival.
- Sales pitching, delivering compelling sales, highlighting the best prices.
Auto Mechanic Helper
WORKSHOP OF RADIOTOR & MUFFLERS
02.2006 - 11.2008
- Repairing and replacing faulty parts, such as brake pads and wheel bearings and sensors.
- Advising customers, explaining problems and repairs to clients, and advise on what repairs are need and cost.
- Performing maintenance, change oil, check fluids levels, and rotate tires.
Education
High School Diploma -
Dorsey High School
Crenshaw California05-2004
Skills
- Scheduling and planning
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Client Support
- Hospitality Coordinator
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Phone Number
999-268-3800
Timeline
Operation Leader
APS (AIR TRANSPORTATION SERVICE
07.2023 - 02.2024
Call Agent
CCSP Call Center
06.2022 - 12.2022
Airport Briefer
Mexico Travel Solutions (MTS Expedia)
09.2018 - 12.2020
Receptionist
Traffic Tours
04.2017 - 08.2018
Travel Agent Coordinator
YELLOW TRANSFER (ENDLESS TOURS)
12.2015 - 02.2016
Junior Florist
Self Employed
03.2011 - 09.2015
Sales Representative/ Promoter
SUPER SHUTTLE
08.2010 - 01.2011
Auto Mechanic Helper
WORKSHOP OF RADIOTOR & MUFFLERS
02.2006 - 11.2008
High School Diploma -
Dorsey High School
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