Mayra Miranda Alarcon

Tlaquepaque,JAL

Summary

Proactive Services Desk professional with extensive experience in identifying and diagnosing issues, escalating unresolved problems, and enhancing customer satisfaction by providing accurate information. Strong skills in Microsoft Office, effective communication, teamwork, and problem-solving. Bringing professionalism, empathy, and a commitment to advancing career opportunities.

Overview

years of professional experience

Work History

Services Desk

Wipro Technologies

12.2023 - Current

Identify and diagnose issues and problems and escalate, if needed, unresolved problems to a higher level of support.

Customer Service Representative

Tata Consultancy Services

07.2022 - 12.2023

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Gestion Y Desarrollo Turistico - Business Administration And Management

Universidad Tecnologica De Gutierrez Zamora

Gutierrez Zamora, Veracruz, Mexico

09-2019

Skills

Listening Skills
Microsoft Office
Oral and written communications
Teamwork and Collaboration
Problem-solving abilities
Computer Skills

Effective Communication
Decision-Making
Conflict Resolution
Professionalism
Empathy and patience
Problem-solving skills

Languages

English

Advanced (C1)

French

Elementary (A2)

Timeline