Mayra Morones
Summary
Driven professional with a proven track record at Teleperformance, adept in policy enforcement and software knowledge. Excelled in reducing customer complaints through strategic initiatives, enhancing customer experience, and streamlining billing accuracy. Demonstrated exceptional ability to manage high-stress situations and foster customer loyalty at TTEC, showcasing industry expertise and effective communication.
Overview
2
2
years of professional experience
Work History
Customer Service , Tech Support and Billing
Teleperformance
Guadalajara, Jalisco (Remote)
10.2023 - 02.2024
- Reduced customer complaints by proactively addressing recurrent billing concerns and implementing corrective measures.
- Facilitated cross-functional initiatives aimed at enhancing overall customer experience throughout the billing process.
- Collaborated with IT department to automate routine tasks, improving workflow efficiency within the billing department.
- Streamlined billing processes for improved accuracy and reduced errors.
Customer Service Representative
TTEC
Mexico, México
11.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Western International High School
Detroit, MI07.2006
Skills
- Policy Enforcement
- Software Knowledge
- Industry Expertise
- Invoice Processing
Timeline
Customer Service , Tech Support and Billing
Teleperformance
10.2023 - 02.2024
Customer Service Representative
TTEC
11.2021 - 02.2023
High School Diploma -
Western International High School