Mayra Veronica Romero de la Vega
Summary
Bilingual Executive with +18 years of experience in Operations and Admin in bi-national and international companies, A versatile professional with a talent for transitioning into new roles and industries, and the capacity to rapidly absorb industry-specific knowledge, aligning my expertise and capitalizing my skillset to deliver results. Adept at working with international remote teams, in virtual collaborations to achieve business objectives. High Analytical skills, Commercial awareness, and Business Acumen.
Overview
25
25
years of professional experience
Work History
Customer Service and Tech support
Blue Sage Software
07.2023 - 12.2024
- I was taking the inbound calls to assist the users specially with their new cloud based version of the software for this Binational Software company based in NJ, and Tijuana Mexico who serves the major Auto part Stores.
Mexico Production Admin
Parts Badger, LLC
10.2021 - 12.2022
- Supervised and coordinated production activities with Mexican manufacturing partners to ensure timely delivery and high-quality CNC parts, aligning with company standards and customer expectations.
- Managed payment schedules and ensured prompt settlement of invoices to maintain strong partner relationships.
- Identified and developed new strategic partnerships in Mexico, expanding the company's supplier network and enhancing operational efficiency.
- Reporting to the International Supply Chain Manager in Wisconsin and working in collaboration with our International Team located across Asia.
- Project Management & ERP software.
Temporary role as Virtual assistant to lawyer Emily Phillips
(Phillips Lanier Law Firm at Miami, FL)
10.2019 - 02.2020
- Then, I had the chance to work as a virtual assistant for a lawyer in Miami, FL, where I honed my administrative skills and ensured seamless operations, while learning a great deal of new things and exploring new industries and roles taking on new challenges and expanding my skill set.
- E-filed and served docs in the Miami Superior Court site
- Managed international Calendar, appointments, meetings, trials, etc and sent reminders and give follow up calls to clients and Esq.Phillips
- CRM & Project management software.
- Monitored emails, organized inbox, and prioritized messages for Esq.Phillips and her legal assistant.
- Prepare and organized information required by counterparts or to be presented at a initial meeting with Esq.Phillips.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations. (Client files, financial affidavits info, billing, etc)
- Completed business correspondence, transcription, and data entry.
Chief Operating Officer, Customer Success, Back office & Compliance, Safety department. Owner's assistant & Consultant.
A&H International Freight
10.2009 - 02.2020
- Oversaw overall operational activities, ensuring seamless day-to-day management. Served as a direct liaison to the 2 owners, providing strategic support and guidance, insight and complex problem-solving. Significant and comprehensive Back Office management. Serving as the Customer Success specialist, owning the entire relationship with customers (onboarding, implementation, training, adoption, process) building trust and rapport, identifying customer needs, concerns and areas of opportunity. Facilitating interaction and workflow internally with the whole company to improve the customer experience, providing strategic advice to ensure the continued value of our services for customer loyalty and retention.
- In charge of administrative functions, including compliance-related tasks for adherence to Mexican and American customs regulations, Department of Transportation (DOT), and California Highway Patrol (CHP) standards, and (CTPAT) certification program.
Director's assistant, Customer service Rep and CSR Manager
Enzacta S de RL CV
01.2005 - 01.2008
- Executive Assistant to International Director, Mexico Headquarters (2005) Managing his agenda (meetings, travel and events.)
- Coordinated the logistics of corporate events and business trips.
- Helped him to monitor the progress of projects and ensure that deadlines and objectives are met.
- Provided general administrative support such as file management, info management, Document writing (reports, presentations, letters and other documents as required).
- Collaborated closely with senior leadership, including the owner and top distributors Streamlined procedures, implemented new processes, and enhanced operational efficiency.
- Pickup Center Establishment and Management, Tijuana, BC, Mexico (2006) In charge of the launch and operation of a new Pickup Center. Provided phone and in-person customer service. Managed sales and inventory reporting, ensuring accuracy and insights.
- 2007 Bilingual CSR at Minnesota, MN headquarters with the owner
- 2008 Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth, as the Customer Service Manager at Mexico City headquarters.
- I was always a Cross collaboration agent , Enhancing team collaboration through regular communication, goal setting, and performance evaluations.
Chief Operating Officer, Customer Success -Customer Service & Owner's Assistant.
Lucar Trucking, CO
03.2001 - 12.2004
- Oversaw overall operational activities, ensuring seamless day-to-day management. Served as a day-to-day contact for key accounts, establishing relationships as a trusted and strategic advisor, addressing customer concerns, implementing improvements for customer loyalty and retention.
- Spearheaded administrative functions, including compliance-related tasks for adherence to Mexican and American customs regulations, Department of Transportation (DOT), and California Highway Patrol (CHP) standards. Successfully initiated and implemented the Customs-Trade Partnership Against Terrorism (CTPAT) program getting the company certified, enhancing supply chain security and compliance. Served as a direct liaison to the owner, doing administrative tasks for her.
Operations, Customer Service Rep
Celadon Trucking Services, Inc.
07.1999 - 12.2000
- Managing all the logistics of 4 border points (Tijuana/San Diego, Mexicali/Calexico, San Luis/Yuma, AZ, and Tecate BC/Tecate, CA). Coordinating local cross-border carriers to move our equipment and in cross functional collaboration with corporate office in Indianapolis, IN for driver assignment, on -time deliveries and to review commercial and administrative aspects of the accounts.
- Dynamic and extensive customer service, for very important Maquiladoras such as Sharp, Hitachi, JVC, Hasbro, and more. Proactively monitoring and resolving shipment -related issues & transit disruptions, delays, etc.
Education
International Business
UNICO -UAG
01.2004
Skills
- Effective communication
- Strong attention to detail
- Consistently dependable
- Organized and Skilled in managing deadlines
- Continuous learning ability
- Self-motivated, with a strong sense of personal responsibility
- Approachable demeanor
- Team collaboration facilitation
- Project management
- Skill development coaching
- Advanced problem-solving
- Responsive to new challenges
- Proficient in negotiation strategies
- Commercial awareness & Business acumen
- Customer Success
- Process improvement & implementation
- Business Analysis & development
- Administrative support management
- Detail-oriented data management
- Research
- Microsoft 365
- Teams
- Google Suite
- Quick Books
- Notion
- Slack
- Experience with ERP and CRM systems
Timeline
Customer Service and Tech support
Blue Sage Software
07.2023 - 12.2024
Mexico Production Admin
Parts Badger, LLC
10.2021 - 12.2022
Temporary role as Virtual assistant to lawyer Emily Phillips
(Phillips Lanier Law Firm at Miami, FL)
10.2019 - 02.2020
Chief Operating Officer, Customer Success, Back office & Compliance, Safety department. Owner's assistant & Consultant.
A&H International Freight
10.2009 - 02.2020
Director's assistant, Customer service Rep and CSR Manager
Enzacta S de RL CV
01.2005 - 01.2008
Chief Operating Officer, Customer Success -Customer Service & Owner's Assistant.
Lucar Trucking, CO
03.2001 - 12.2004
Operations, Customer Service Rep
Celadon Trucking Services, Inc.
07.1999 - 12.2000
International Business
UNICO -UAG
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