Summary
Overview
Work History
Education
Skills
Timeline
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Mayra Carolina Galindo

Mayra Carolina Galindo

Professional Service
Hermosillo

Summary

Equipped with problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

9
9
years of professional experience

Work History

Professional Services

Listen Trust
05.2021 - Current
  • Specializing in script development, I played a pivotal role in helping clients create, refine, and implement customized call scripts for agents in customer service, sales, and donation-focused campaigns. My focus was on ensuring that scripts were both effective and adaptable, enabling agents to deliver clear, consistent, and engaging customer interactions while driving conversions and enhancing customer satisfaction.
  • Created scripts for diverse call scenarios, such as product inquiries, cross-selling/upselling opportunities, troubleshooting, handling objections, donation requests, and resolving customer complaints.
  • Configuration and optimization of telephony systems to ensure smooth communication channels for both agents and customers. Set up automated call routing, call queues, and IVR systems to optimize call flow and reduce wait times. Provided troubleshooting and support for telephony issues to ensure uninterrupted service.
  • Provided ongoing support for backend systems, including troubleshooting, system updates, and ensuring integration with telephony and sales systems.

QA Analysis

Listen Trust
03.2018 - 05.2021
  • Conducted comprehensive audits of customer service calls to assess adherence to company protocols, communication standards, and overall customer satisfaction. Reviewed calls across various performance metrics, including tone, professionalism, accuracy of information, and resolution effectiveness

Customer Service Agent

Listen Trust
05.2016 - 03.2018
  • Delivered comprehensive assistance to customers by diagnosing and troubleshooting product issues, from basic assembly questions to more complex operational malfunctions. Provided clear, step-by-step guidance to resolve concerns, ensuring customers had a positive experience and were able to maximize the use of their NutriBullet products.

Education

Bachelor of Arts - English Education

Universidad Estatal De Sonora
Hermosillo, Sonora, Mexico
05.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Flexible and adaptable

Timeline

Professional Services

Listen Trust
05.2021 - Current

QA Analysis

Listen Trust
03.2018 - 05.2021

Customer Service Agent

Listen Trust
05.2016 - 03.2018

Bachelor of Arts - English Education

Universidad Estatal De Sonora
05.2001 -

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Mayra Carolina GalindoProfessional Service