Mayra Fernanda Hernandez Santiago
Chiapas
Summary
Experienced with quality control and process improvement. Utilizes strong analytical skills to identify and address operational inefficiencies. Knowledge of industry standards and teamwork dynamics ensures contributions to overall quality objectives.
Overview
3
3
years of professional experience
Work History
Outbound Call Center Agent
Results CX
09.2024 - 12.2024
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
Quality Trainee
Thyssenkrupp Presta
01.2024 - 07.2024
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Assisted in the development of new quality control processes, resulting in increased efficiency and effectiveness.
Quality Control Inspector
Innova Calidad Y Ensambles S.A De C.V.
05.2022 - 11.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Engineering - Sistemas Automotrices - Certificated
Universidad Tecnológica De Puebla
Puebla, Puebla04-2024
Technician - Sistemas Automotrices
Universidad Tecnológica De Puebla
Puebla, Puebla09-2022
Technician - Computer Programming
CBTis No. 88
Tapachula, Chiapas08-2020
Skills
- Goal oriented
- Outbound sales
- Multitasking
- Continuous improvement
- Organizational skills
- Call monitoring
- Team collaboration
- Customer service
- Team leadership
- Quick thinking
Languages
English
Advanced (C1)
German
Beginner (A1)
Timeline
Outbound Call Center Agent
Results CX
09.2024 - 12.2024
Quality Trainee
Thyssenkrupp Presta
01.2024 - 07.2024
Quality Control Inspector
Innova Calidad Y Ensambles S.A De C.V.
05.2022 - 11.2022
Engineering - Sistemas Automotrices - Certificated
Universidad Tecnológica De Puebla
Technician - Sistemas Automotrices
Universidad Tecnológica De Puebla
Technician - Computer Programming
CBTis No. 88
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