Mayra Janeth Sanchez Gutierrez

Processing Freight Claims.

Type of claims: Short, damaged, theft and miss-shipments.

Claims are analyzed to ensure all the documentation and proof needed for each claim for them to be processed correctly. Once all documentation is collected a request is created to start the refund process. The requests are monitored until they are completed, and refunds are applied.

Applications used while performing my daily activities are.

NERP

GMP

SEA LOGISTICS

EXCEL

OUTLOOK

KNOX

PDF

Outbound & inbound calls, emails:

Past due notices to collect

Take Payments

Review missing payments

Provide Payment History

Provide invoices

Breakdown of payments / Fees

Create Request of refunds, credits and reapplications

Escalate issues on accounts

Request reactivations

Follow ups

Applications used for Daily activities.

EXCEL

OUTLOOK

WORD

PDF

MICROSOFT TEAMS

SALESFORCE

ORACLE

COMMON SHAREPOINTS

Our department is the first filter with the delinquent accounts we manage, the first contact begins with a phone call or email to notify the account has open invoices.

Billing coordinator

Maintenance coordinator

Utility billing

Create bills for payments

As a maintenance coordinator assistant, I coordinate with vendor and tenant to have the issue resolved as soon as possible, gather quotes for repairs and share with the homeowner. Be on top of the process until the issue has been resolved, create the bills, also gather feedback from tenants regarding the vendor's service.

Main programs/tools:

Microsoft

Appfolio

Pet Screening

Dialpad

RentCheck

LeadSimple