Mayra Lizeth Lopez Duarte
San Luis, Az.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Araiza Hotel
12.2017 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Maintained databases to track and record customer data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients , administrative and sellers to maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established monitoring of customer collection as daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with sellers, costumers and administrative professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Capital Gains Administrator
Casas Exe
11.2015 - 05.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Administrative Assistant Manager
JC photo and Video
01.2013 - 07.2015
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Built and managed processes for tracking and monitoring department performance.
- Monitored office supplies to order and replenish stock when necessary.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Support with taking photos and video if necessary.
- Performed accounting activities by preparing expense reports, purchase orders and invoices
- Monitored office supplies to order and replenish stock when necessary
Bank Teller
Santander
01.2012 - 09.2013
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
Master Organizational Development - Education Administration
CETYS Universidad
Mexicali, Bc. Mexico 08.2012
Batchelor Administrative - Business' Administrator
Universidad Automa De Baja California
Mexicali, Bc. Mexico12.2008
Skills
- Back Office Operations
- Database Administration
- Travel Administration
- Insurance Eligibility Verifications
- Microsoft Office
- Staff Motivation
- Cashier's Checks
- Money Handling
- Capital Budget Administration
- Capital Projects
- Capital Management Strategy
- Capital Investment Planning
- Capital and Resource Management
- Financial Transactions
- Sales Development
- Status Updates
- Inquiry Requests
Timeline
Administrative Assistant
Araiza Hotel
12.2017 - 04.2019
Capital Gains Administrator
Casas Exe
11.2015 - 05.2017
Administrative Assistant Manager
JC photo and Video
01.2013 - 07.2015
Bank Teller
Santander
01.2012 - 09.2013
Master Organizational Development - Education Administration
CETYS Universidad
Batchelor Administrative - Business' Administrator
Universidad Automa De Baja California
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