Mayra Lizette Garcia Minchaca
Customer Service Specialist / Technical Support Specialist.
Tlaquepaque
Summary
Dynamic Customer Service and Technical Support Specialist with a proven track record at Tata Consulting Services, adept at enhancing customer satisfaction through effective problem-solving and communication. Skilled in ZAP and committed to teamwork, I consistently resolved technical inquiries, driving improvements in service quality and client loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service and Technical Support Specialist
Tata Consulting Services
06.2023 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved 80 technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Specialist in using ZAP
- Order Management System Specialist
Customer Service Representative
Amazon.com Services
01.2016 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service and Technical Support
Teleperformance
05.2013 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sales Representative
Coppel
05.2012 - 01.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Centro De Estudios Administrativos Quetzalcoatl
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Critical Thinking & Problem-Solving
Communication Skills
Teamwork & Collaboration
Technical Proficiency
Time Management & Organization
Adaptability & Flexibility
Leadership & Initiative
Timeline
Customer Service and Technical Support Specialist
Tata Consulting Services
06.2023 - Current
Customer Service Representative
Amazon.com Services
01.2016 - 01.2017
Customer Service and Technical Support
Teleperformance
05.2013 - 01.2016
Sales Representative
Coppel
05.2012 - 01.2013
High School Diploma -
Centro De Estudios Administrativos Quetzalcoatl
05.2001 -