Mayra Marlen Ramos Urzua
Hayward
Summary
Skilled X-Ray Technician and Dental Receptionist with a proven track record at Fremont Smiles, adept in radiation safety and insurance billing. Demonstrated ability to enhance patient satisfaction and safety through compassionate care and efficient communication. Skilled in utilizing dental radiography and managing insurance claims, ensuring optimal service delivery and operational efficiency.
Overview
1
1
year of professional experience
Work History
X-Ray Technician
Fremont Smiles
08.2024 - 12.2024
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
Dental Receptionist
Fremont Smiles
03.2024 - 12.2024
- Handled digital patient records with precision, maintaining confidentiality and accuracy.
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Operated electronic billing systems to process patient payments and manage insurance claims.
- Provided exceptional customer service, addressing patient concerns and resolving issues efficiently.
- Processed patient insurance information, verifying coverage and eligibility for treatments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Diploma - Radiation Safety
Tooth Fairy
San Ramon, CA08-2024
Diploma - Medical Administrative Assistant
Carrington College
San Leandro, CA12-2022
High School Diploma -
James Logan High School
Union City, CA05-2021
Skills
- X-rays
- Radiation safety
- Dental radiography
- Dental terminology
- Insurance billing
- Insurance verification
- Prescription refills
- Claim forms
- Data entry software
- Payment plan options
- Medical charting
- Patient billing
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
X-Ray Technician
Fremont Smiles
08.2024 - 12.2024
Dental Receptionist
Fremont Smiles
03.2024 - 12.2024
Diploma - Radiation Safety
Tooth Fairy
Diploma - Medical Administrative Assistant
Carrington College
High School Diploma -
James Logan High School
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