Mayra Zulema Acosta Ojeda Zulema
Sales representative
Chihuahua ,CHH
Summary
Resourceful Onboarding Specialist known for high productivity and efficient task completion. Specialize in employee engagement strategies, process improvement, and digital onboarding tools. Excel in communication, adaptability, and problem-solving to ensure smooth transitions for new hires into company culture and workflows.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Héctor Sandoval
Sonora
02.2025 - Current
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
- Provided support in developing training materials for new employees.
- Implemented mentorship programs linking new hires with experienced employees for support.
- Planned and presented training and mentoring to new team members.
- Conducted orientation sessions for new hires, ensuring a smooth transition into the company.
- Promoted a positive company culture from the first day of employment to increase retention.
- Coordinated with various departments to ensure smooth transition into the organization.
Customer Service Representative
Oscar López
Tijuana
03.2021 - 09.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Supported sales team members to drive growth and development.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Surpassed sales goals through implementation of successful marketing strategies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Appointment Scheduler
Jason Reed
St.louis
04.2018 - 02.2019
- Resolved conflicts between customers and staff in a professional manner.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Verified insurance information prior to appointment booking.
- Managed a high volume of emails related to appointment scheduling requests.
- Documented sales call data in company software.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Cross-sold additional products and services to purchasing customers.
- Scheduled and confirmed appointments.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Developed new leads each day at or above quotas.
Education
High School Diploma -
Well Central High School
Kingburg Colorado 07-2016
Skills
- Performance tracking
- Trade policy
- Cross-functional coordination
- Software knowledge
Timeline
Onboarding Specialist
Héctor Sandoval
02.2025 - Current
Customer Service Representative
Oscar López
03.2021 - 09.2023
Appointment Scheduler
Jason Reed
04.2018 - 02.2019
High School Diploma -
Well Central High School
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