Marla Medellin Herrerra
San Diego
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Old Navy
San Diego California (Remote)
03.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Retail Sales Associate
La Central Urban Grill
Chula Vista Mall
02.2022 - Current
- Used business and product knowledge to solve customer needs
- Developed individual relationships with customers from greeting through post-sale contact
- Maintained strong working relationships inside and outside organization
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Built trusting relationship with customers to better understand needs
- Anticipated needs and resolved problems to keep customers happy
- Documented, researched and resolved customer service issues
- Handled customer inquiries, payments and service requests
- Informed customers of promotions and special offers to increase sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Processed orders, prepared correspondences, and completed required documentation
- Contributed to team effort by meeting performance goals and assisting colleagues when needed
- Answered customer inquiries via phone, email, and chat
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available
- Managed difficult customer situations with professionalism and empathy
- Provided accurate information about products and services to customers
- Conferred with customers by telephone or in-person to provide information about products or services
- Assisted customers in finding suitable products and services based on their needs
- Resolved customer complaints and issues promptly to ensure satisfaction
- Offered personalized styling advice based on customer preferences.
Victoria Secret
Andy
Plaza Las Americas (Remote)
01.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Sales
- work in warehouse
Education
Associate of Arts -
Internacional De Coyoacan
Mexico CitySkills
- Customer Service
- Money Handling
- Cash Handling
- Customer Assistance
- Customer service excellence
- Adaptability and flexibility
- Conflict Resolution
- Retail Store Operations
- Professional appearance
- Flexible Schedule
- Teamwork
- Attention to detail
- Self-motivation
- Problem-Solving
- Teamwork and collaboration
- Store maintenance
Languages
Ingles
Intermediate (B1)
español
Advanced (C1)
Timeline
Sales Assistant
Old Navy
03.2024 - Current
Victoria Secret
Andy
01.2024 - 10.2024
Retail Sales Associate
La Central Urban Grill
02.2022 - Current
Associate of Arts -
Internacional De Coyoacan