Hi, I’m
Melany Sanchez
Casas Grandes
Summary
Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices.
Overview
9
years of professional experience
1
Certification
Work History
La Iglesia de Jesucristo de los Santos de los Últimos Días
HR Onboarding Intern
Job overview
- Established a comprehensive onboarding program, optimizing processes, and improving training effectiveness.
- Conducted a thorough employee survey, collecting 1,000 responses, and analyzed data to enhance onboarding experiences and job satisfaction.
- Developed training materials for a new HR system, ensuring smooth implementation and user proficiency.
- Implemented performance measurement strategies, aligning HR activities with organizational objectives.
- Produced engaging instructional videos to improve accessibility and engagement in learning initiatives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
La Iglesia de Jesucristo de los Santos de los Últimos Días
Librarian & Administrative Assistant
03.2022 - Current
Job overview
- Managing all library operations, including cataloging, acquisitions, and circulation of materials.
- Providing comprehensive research assistance and information literacy instruction to students and faculty.
- Developing and maintaining library collections to ensure their relevance and accessibility for users.
- Coordinating and executing library programs and events to promote literacy and learning within the school community.
- Supporting school administration in various tasks such as record-keeping, scheduling, and correspondence.
- Collaborating with educators and staff to integrate library resources into curriculum and instructional activities.
- Policy and procedure development: Participating in the creation and updating of library policies and procedures to ensure efficient operation and compliance with institutional standards.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Catalogued and organized books, materials and other documents for proper library management.
CAPI
Project Coordinator Implementation and Tranining
03.2020 - 03.2022
Job overview
- Leading the development of work plans and monitoring task delivery, ensuring project efficiency and success.
- Conducting performance evaluations, developing job descriptions, and managing employee relationships to foster a positive work environment.
- Successfully managing recruitment processes, resulting in increased employee retention.
- Providing comprehensive orientation sessions and ongoing support to new employees, promoting inclusion and satisfaction.
- Developing executive presentations and facilitating training sessions to ensure effective knowledge transfer.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Open Service
Service Desk Analyst/QA Analyst
06.2019 - 03.2020
Job overview
- Resolving network connectivity issues for various systems and devices, ensuring smooth operations.
- Acting as a liaison between clients and service providers, ensuring timely problem resolution.
- Monitoring transactions, providing escalation support, and creating knowledge base articles to enhance team efficiency.
- Offering training and feedback to improve agent performance and customer satisfaction.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
ATOS
Service Desk Analyst
06.2016 - 07.2017
Job overview
- Providing advanced troubleshooting and support for desktop and network issues, ensuring minimal downtime.
- Delivering remote support for software and hardware configurations, optimizing system performance.
- Handling chat and phone support for IT-related queries, demonstrating excellent communication skills.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
EPICOR
Data Coordinator
04.2015 - 06.2016
Job overview
- Analyzing and standardizing automotive product data using various tools, ensuring data accuracy and integrity.
- Utilizing company policies and procedures to research and input data, contributing to efficient product management.
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
Education
University Overview
- Sutherland Center of Learning LEAD 100
- Platinum Master Coach
- Six Sigma Fundamentals
- Introduction to Professional project management: The guide (Yamal Chamoun)
- Office 365
UTEL
Lic Psicología Organizacional
04.2024
Skills
- Interpersonal Communication
- Time Management
- Strategic Thinking
- Leadership
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
Certification
Human Resources: Running Company Onboarding
Languages
Español
Bilingual or Proficient (C2)
Ingles
Upper intermediate (B2)
Volunteer Experience
Full-Time Mission, 08/2017 - 02/2019, The Church of Jesus Christ of Latter-day Saints, Tampico, Mexico.
- Counseling and Emotional Support: Providing guidance and emotional support to individuals and families, offering a safe space to express concerns, share experiences, and find constructive solutions.
- Community Service: Organizing and participating in community service activities such as street cleanups, assisting in homeless shelters, donating food and clothing, and collaborating with local organizations to address specific community needs.
- Intercultural Communication: Interacting with individuals from different cultures, languages, and socioeconomic backgrounds, adapting the message and approach to ensure understanding and meaningful connection with diverse audiences.
- Problem Solving and Decision Making: Identifying and addressing challenges and ethical dilemmas in changing environments, evaluating options, and making informed decisions to promote individual and community well-being.
Timeline
Librarian & Administrative Assistant
La Iglesia de Jesucristo de los Santos de los Últimos Días
03.2022 - Current
Project Coordinator Implementation and Tranining
CAPI
03.2020 - 03.2022
Service Desk Analyst/QA Analyst
Open Service
06.2019 - 03.2020
Service Desk Analyst
ATOS
06.2016 - 07.2017
Data Coordinator
EPICOR
04.2015 - 06.2016
HR Onboarding Intern
La Iglesia de Jesucristo de los Santos de los Últimos Días
UTEL
Lic Psicología Organizacional
Human Resources: Running Company Onboarding
Work Preference
Work Type
Full TimePart TimeWork Location
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