Effective Communication
Melany Sanchez
Lic. Psicologia Organizacional
Casas Grandes
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Human Resources Generalist
La Iglesia de Jesucristo de los Santos de los Últimos Días
10.2023 - Current
- Produced engaging instructional videos to improve accessibility and engagement in learning initiatives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Administered various surveys to gather insights on employee satisfaction levels, leading to targeted improvements in workplace conditions.
- Recruited and screened qualified potential employees.
- Participated in HR-related projects, demonstrating strong analytical skills for data-driven decision making.
- Conducted exit interviews to gather valuable feedback for continuous improvement of HR practices.
Administrative Assistant
La Iglesia de Jesucristo de los Santos de los Últimos Días
03.2022 - 06.2024
- Providing comprehensive research assistance and information literacy instruction to students and faculty.
- Coordinating and executing library programs and events to promote literacy and learning within the school community.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Supporting school administration in various tasks such as record-keeping, scheduling, and correspondence.
- Collaborating with educators and staff to integrate library resources into curriculum and instructional activities.
- Policy and procedure development: Participating in the creation and updating of library policies and procedures to ensure efficient operation and compliance with institutional standards.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Catalogued and organized books, materials and other documents for proper library management.
Project Manager and Training
CAPI
03.2020 - 03.2022
- Conducting performance evaluations, developing job descriptions, and managing employee relationships to foster a positive work environment.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Providing comprehensive orientation sessions and ongoing support to new employees, promoting inclusion and satisfaction.
- Developing executive presentations and facilitating training sessions to ensure effective knowledge transfer.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Service Desk Analyst/QA Analyst
Open Service
06.2019 - 03.2020
- Resolving network connectivity issues for various systems and devices, ensuring smooth operations.
- Monitoring transactions, providing escalation support, and creating knowledge base articles to enhance team efficiency.
- Offering training and feedback to improve agent performance and customer satisfaction.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
Service Desk Analyst
ATOS
06.2016 - 07.2017
- Providing advanced troubleshooting and support for desktop and network issues, ensuring minimal downtime.
- Delivering remote support for software and hardware configurations, optimizing system performance.
- Handling chat and phone support for IT-related queries, demonstrating excellent communication skills.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
Data Coordinator
EPICOR
04.2015 - 06.2016
- Analyzing and standardizing automotive product data using various tools, ensuring data accuracy and integrity.
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
Education
Lic.Psicologia Organizacional - Human Resources Development
UTEL
Ciudad De Mexico 05.2001 -
High School Diploma -
Academia Juarez
Chihuahua City, Chihuahua, Mexico 05.2001 -
Skills
- Recruitment
- Team Collaboration
- Performance Management
- Interviewing expertise
- Training and mentoring
- Project Management
- Organizational Development
- New employee orientations
- Executive Support
- Job Analysis
- Human Resources
Certification
Human Resources: Running Company Onboarding
Software
Leadership
Sutherland Center of Learning LEAD 100
Six Sigma Fundamentals
Office 365
Slack
Mondaycom
SOP Creation
Timeline
Human Resources Generalist
La Iglesia de Jesucristo de los Santos de los Últimos Días
10.2023 - Current
Administrative Assistant
La Iglesia de Jesucristo de los Santos de los Últimos Días
03.2022 - 06.2024
Project Manager and Training
CAPI
03.2020 - 03.2022
Service Desk Analyst/QA Analyst
Open Service
06.2019 - 03.2020
Service Desk Analyst
ATOS
06.2016 - 07.2017
Data Coordinator
EPICOR
04.2015 - 06.2016
Lic.Psicologia Organizacional - Human Resources Development
UTEL
05.2001 -
High School Diploma -
Academia Juarez
05.2001 -
Human Resources: Running Company Onboarding
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