Melissa Martínez Peña
Student
Monterrey, Nuevo León
Summary
Dynamic professional with a proven track record in customer engagement and sales techniques, notably at Art Gallery Armario 916. Excelled in creating customized solutions, enhancing brand awareness, and fostering professional networking. Achieved significant improvements in client satisfaction and loyalty through strategic merchandising and personalized service. Skilled in both team leadership and inventory management.
Overview
5
5
years of professional experience
Work History
Art Seller
Art Gallery Armario 916
10.2024 - 01.2025
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
Public Server
Secretary of Urban Development and Environment
04.2023 - 09.2024
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- recycling event organizer.
Store Manager
M´eliza Lashes and Nails, Boutique
02.2022 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Store Manager
MYA Boutique
04.2021 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Restaurant Hostess
the Aunts House
05.2020 - 09.2020
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
Education
No Degree - Degree in Law in Process
Universidad Autónoma De Nuevo Leon
Monterrey, Nuevo León, Mexico 05.2001 -
Skills
Customer engagement
Professional networking
Sales techniques
Brand awareness
Timeline
Art Seller
Art Gallery Armario 916
10.2024 - 01.2025
Public Server
Secretary of Urban Development and Environment
04.2023 - 09.2024
Store Manager
M´eliza Lashes and Nails, Boutique
02.2022 - 03.2023
Store Manager
MYA Boutique
04.2021 - 12.2021
Restaurant Hostess
the Aunts House
05.2020 - 09.2020
No Degree - Degree in Law in Process
Universidad Autónoma De Nuevo Leon
05.2001 -
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