MELISSA ROBLEDO
H. Matamoros
Summary
Experienced professional with a strong background in supply chain and customer service, with a total of 10 years of combined experience. Service-minded approach and eagerness to tackle new challenges. Skilled in optimizing logistics operations and delivering exceptional customer support. Ready to leverage expertise to drive success in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Buyer
Strategic Distribution Marketing
H. Matamoros
08.2023 - 12.2024
- Assessed supplier proposals for MRO materials.
- Secured functional replacements for outdated machinery, including motors and robotic arms.
- Coordinated processes for quotes, customer claims, returns, and credit memos.
- Managed inventory levels effectively, reducing stockouts and minimizing excess inventory costs.
- Key achivements: Contributed to the company's operational closing process by coordinating inventory and accurately capturing counts in the client’s system to ensure data integrity and operational efficiency.
Costumer Service Agent
Hispanic Teleservices de Guadalajara
H. Matamoros
10.2022 - 05.2023
- Assisted in resolving customer inquiries efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust, and loyalty among customers.
- Key achievements: Attained top marks in customer evaluations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Buyer
Ohmite Victoreen De Mexico
H. Matamoros
08.2021 - 08.2022
- Managed procurement of chemicals, inks, ceramics, hardware, metal films, and stamping parts.
- Key achievements: Developed a new supplier for metal stamping parts.
- Optimized outsourcing strategy to lower manufacturing expenses.
- Transitioned to a new role following a temporary position as an MRO buyer.
- Coordinated expedited shipments of essential components during the Suez Canal blockage.
- I played a proactive role in training and guiding new members of the purchasing department.
- Maintained complete documentation and records of all purchasing activities.
MRO Buyer
OHD Operators De México
H. Matamoros
12.2019 - 04.2020
- Managed inventory for 600 SKUs in ToolCrib and MRO items.
- Managed task distribution among two team members.
- Facilitated resolution of vendor disputes and discrepancies.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Facilitated acquisition of materials necessary for completion of customer-focused product.
- Key achievements: Led the restructuring of ToolCrib and the MRO area layout.
- Established a new supplier for pallets, achieving cost savings and better delivery schedules.
Buyer Planner
Concurrent Manufacturing Solutions/ Cypress Industries
H. Matamoros
09.2018 - 05.2019
- Directed sourcing of materials for electronic plant operations in Matamoros.
- Operated as Buyer Planner, integrating into corporate Cypress as hybrid team member
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
Purshasing Assistant
Controles Latinoamericanos De México
H. Matamoros
03.2018 - 08.2018
- Monitored purchase orders for accuracy, and confirmed delivery schedules with suppliers.
- Maintained consistent email communication with suppliers to confirm and track orders, and verify price revisions on purchase orders.
- Managed detailed records of purchases, pricing, and documentation to support audits.
- Scheduled manager's agenda to include supplier audits, visits, and meetings.
- Create reports for price variance monitoring, and control of on-time deliveries to visualize suppliers' performance.
- Actively engaged in organizing activities to enhance team cohesion.
- Passionate about learning and committed to continual improvement.
Costumer Service Executive
Computer Science Corporation
H.Matamoros
08.2015 - 03.2018
- Communicated company guidelines and updates to clients.
- Elevated customer experience by promptly handling concerns.
- Prevented revenue loss and policy cancellations through timely issue escalation.
- Fostered a collaborative environment to strengthen team dynamics.
- Demonstrated professionalism in conflict situations, exercising authority and damage control, and actively participating in accident prevention activities.
- Key achievements: Secured top rankings in performance assessments.
- Progressed from Customer Service Executive to Data Analyst, specializing in biometric data collection and analysis to support strategic decision-making.
University Professor
Universidad México Americana Del Norte
Reynosa Tamaulipas
02.2014 - 02.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Ensured precise documentation of student progress, attendance, and behavior.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Organized guest speaker events to expose students to industry professionals and foster networking opportunities.
- Increased student retention rates by offering additional office hours and one-on-one mentoring sessions.
Education
Bachelor - Comercio Exterior (Exterior Commerce and Customs)
01.2009
Certificated - Accounting Technician
01.2006
Certificated - Electronic Technician
01.2003
Skills
- Purchase order management
- Multi-tasking strength
- Relationship building
- Materials sourcing
- Critical thinking
- Positive role model and mentor
- Conflict resolution
- Warehouse organization
CONTACT INFORMATION
- CEL: 868-828-2001
- e-mail: melissa.rsantini@gmail.com
Hobbies
Painting, art crafting
Timeline
Buyer
Strategic Distribution Marketing
08.2023 - 12.2024
Costumer Service Agent
Hispanic Teleservices de Guadalajara
10.2022 - 05.2023
Buyer
Ohmite Victoreen De Mexico
08.2021 - 08.2022
MRO Buyer
OHD Operators De México
12.2019 - 04.2020
Buyer Planner
Concurrent Manufacturing Solutions/ Cypress Industries
09.2018 - 05.2019
Purshasing Assistant
Controles Latinoamericanos De México
03.2018 - 08.2018
Costumer Service Executive
Computer Science Corporation
08.2015 - 03.2018
University Professor
Universidad México Americana Del Norte
02.2014 - 02.2015