Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Alejandra Cantú Ruíz

Monterrey

Summary

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
  • Resourceful English Tutor with enthusiastic teaching style to engage students of all ages. Skilled in designing hands-on activities in support of individual learning goals. Offering track record of creating lesson plans that promote improved grades and subject understanding.

Overview

3
3
years of professional experience

Work History

Sales Associate Specialist

Old Navy
11.2021 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Private English Tutor

Self-Employed
04.2020 - Current
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.

Bilingual Customer Service Representative

Teleperformance
02.2021 - 05.2021
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Assisted customers with English-language inquiries in a timely and professional manner.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided language translation services for customer service inquiries.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Met customer service objectives by providing superior remote customer assistance to English-speaking customers.

Education

Bachelor of Arts - Criminology

Universidad Autónoma De Nuevo León
Monterrey, Nuevo León, México
06.2024

Skills

  • Complaint Management
  • Strong Communication and Interpersonal Skills
  • Policy Implementation
  • Multi-Line Telephone Operation
  • Managing Multiple Tasks
  • Data Evaluation
  • POS Systems Expertise
  • CRM Software
  • Sales Expertise

Languages

English
Advanced (C1)

Timeline

Sales Associate Specialist

Old Navy
11.2021 - Current

Bilingual Customer Service Representative

Teleperformance
02.2021 - 05.2021

Private English Tutor

Self-Employed
04.2020 - Current

Bachelor of Arts - Criminology

Universidad Autónoma De Nuevo León

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Melissa Alejandra Cantú Ruíz