Melody Chavez
Customer Service
San Diego
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about customer preferences, successful in maintaining productivity and calm in fast-paced environments. Skilled and motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Energetic and professional in hospitality management, known for high productivity and efficiency in completing task. specialized skills in customer service, conflict resolution, and time management as well as communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Host
Intercontinental Hotel
06.2024 - 12.2024
- Took reservations from patrons by phone or online
- Ensured compliance with health and safety regulations within the restaurant
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Provided customers with accurate wait times and monitored waiting list
- Communicated with servers about new tables, changes in food availability and customer comments
- Greeted guests upon arrival and provided them with menus
- Managed incoming calls during busy shifts
- Answered telephone to provide dining information and take reservations
Visual Merchandiser
Zara
09.2023 - 04.2024
- Analyzed sales data to identify high-performing products and adjust visual strategies to increase underperforming categories
- Assisted customers in locating items within the store or online catalogs
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Planned commercial displays to entice and appeal to customers
- Created innovative floor plans to maximize visibility of merchandise
- Developed creative visual merchandising campaigns to focus on selling older inventory
- Assessed inventory levels and restocked items as needed to maintain attractive displays
- Prepared detailed reports on visual merchandising performance, including customer feedback and sales impact, for senior management review
- Helped customers locate desired items and assisted with carrying heavy loads
- Inspected existing displays regularly to ensure they were up to company standards
- Created retail displays to highlight particular products and drive sales according to corporate strategy
Sales Associate
Forever 21
10.2022 - 05.2023
- Conducted inventories on a regular basis to track stock levels
- Organized store by returning merchandise to proper areas and restocked displays
- Answered store and merchandise questions and led customers to wanted items
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Watched for and recognized security risks and thefts to prevent or handle situations
- Demonstrated product features and benefits for customers' needs
- Organized stockroom shelves according to size, color or style
- Cleaned shelves, counters and tables to maintain organized store
- Described merchandise and explained use, operation and care
Sales Associate
Love Culture
08.2019 - 01.2020
- Organized store by returning merchandise to proper areas and restocked displays
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Maintained knowledge of sales and promotions, return policies and security practices
- Greeted customers to determine wants or needs
- Organized stockroom shelves according to size, color or style
Education
High School Diploma -
Southwest Highschool
San Diego, CA06.2019
Skills
- Telephone reception
- Strong interpersonal skills
- Adaptable to change
- Effective time management
- Customer service
- Workflow optimization
- Multitasking proficiency
- Customer engagement
- Hospitality and accommodation
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Host
Intercontinental Hotel
06.2024 - 12.2024
Visual Merchandiser
Zara
09.2023 - 04.2024
Sales Associate
Forever 21
10.2022 - 05.2023
Sales Associate
Love Culture
08.2019 - 01.2020
High School Diploma -
Southwest Highschool
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