Mercy Valle Diaz
Ciudad Juárez
Summary
Accomplished Customer Service Representative with a proven track record at Detroit Axle, enhancing customer satisfaction and loyalty through expert complaint resolution and empathy. Skilled in critical thinking and professional telephone demeanor, adept at managing high-stress situations and boosting repeat business. Demonstrated success in problem-solving and customer relations, ensuring positive outcomes in escalated scenarios.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
E-Hound
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Detroit Axle
11.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Job Corps
El Paso TX01.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
E-Hound
10.2021 - Current
Customer Service Representative
Detroit Axle
11.2020 - 08.2021
High School Diploma -
Job Corps
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