MEXTLI DAMIAN GOMEZ SANTANA
COMPUTER ENGINEER
GUADALAJARA
Summary
Young professional, with passion for his profession, excellent organizational skills, and a flair for teamwork. Person very adaptable to all types of environments and clear orientation to objectives. I would like to develop professionally in a company like yours.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Support Executive
Tata Consultancy Services
02.2023 - Current
- Trained new support staff, ensuring they were equipped with the skills necessary to excel in their roles.
- Presented technical concepts clearly and concisely both verbally and in written form for diverse audiences.
- Developed knowledge base articles to aid in the resolution of common issues, reducing ticket volume.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
Construction Manager
IAA INSTALACION DE ACABADOS ARQUITECTONICOS
05.2022 - 01.2024
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
BILINGUAL AGENT
ALORICA
06.2021 - 02.2022
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Prepared complete and accurate work and notated accounts in requested language.
IT Technical Support
TELEPERFORMANCE
04.2020 - 04.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
Education
College Degree - Computer Engineering
Universidad Tecnológica De Guadalajara
Guadalajara 01.2019 - 05.2022
Skills
JAVA
C#
C
SLQ
Linux
Virtual machine
Visual basic
Networks
Cloud
Desktop Technical Support
Help Desk Operations
Timeline
Support Executive
Tata Consultancy Services
02.2023 - Current
Construction Manager
IAA INSTALACION DE ACABADOS ARQUITECTONICOS
05.2022 - 01.2024
BILINGUAL AGENT
ALORICA
06.2021 - 02.2022
IT Technical Support
TELEPERFORMANCE
04.2020 - 04.2021
College Degree - Computer Engineering
Universidad Tecnológica De Guadalajara
01.2019 - 05.2022
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