Michelle Camou Chavez
Costumer Service
Summary
Dynamic customer service professional with a C1 English proficiency, honed at Intouch. Excelled in enhancing productivity through process improvements and delivering exceptional support to Xfinity customers. Known for emotional intelligence and strong leadership, consistently fostering positive relationships while ensuring accurate documentation and effective troubleshooting.
Overview
4
4
years of professional experience
Work History
Customer Service
Beliveo
10.2020 - Current
- Provided support to agents doubts through chat and handling escalated calls.
- Develop my Job 90% written and spoken, in English, working for U.S.A Xfinity costumers at the Technical department with troubleshooting processes.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master of Humanities - Organizational Psychology
Utel Universidad
Guadalajara, Jalisco, Mexico 10.2023 - 2023.10
High School Diploma -
Universidad Tecmilenio
Guadalajara, Jalisco, Mexico 2018.01 - 2020.06
Skills
- Excellence in Costumer Service
- C1 English level, written and spoken
- Patience, leadership and sense of urgency skills
- Basic knowledge with Microsoft Word and Power Point
- Emotional Intelligence
- Professionalism and good sense of responsibility
- Punctuality and commitment
Timeline
Master of Humanities - Organizational Psychology
Utel Universidad
10.2023 - 2023.10
Customer Service
Beliveo
10.2020 - Current
High School Diploma -
Universidad Tecmilenio
2018.01 - 2020.06
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