MICHAEL ESTEFANIA JACOBO ALEGRE

Account Manager for the Lexus México website

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Developed customized account plans for clients to help them achieve their business goals.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Streamlined internal processes for better efficiency in account management tasks.
• Improved overall team productivity by implementing best practices in organization and time management.
• Coordinated with product development teams to relay client feedback, influencing future product enhancements.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Senior Project Manager for the Lexus Mexico Website.

• Increased overall efficiency by optimizing project workflows and implementing agile methodologies where appropriate.
• Management of project delivery times
• Facilitated client workshops and presentations to educate stakeholders on project goals, deliverables, and timelines.
• Championed process improvements within the organization by identifying opportunities for increased efficiency and collaboration in web project management.
• Maintained strong relationships with clients by providing regular progress updates and addressing concerns promptly.
• Improved client satisfaction rates by consistently delivering projects on time and within budget.
• Managed cross-functional teams to ensure timely delivery of high-quality web projects for clients across various industries.
• Implementation of projects with quality and efficiency
• Follow-up on clear and concise objectives
• Collaborated with designers and developers to create visually appealing websites that were both functional and user friendly.
• Adaptability to the look and feel of each campaign and strategy for the Lexus Mexico website

Senior Project Manager for the Nissan Mexico account in the After Sales team and NIBU (Caribbean and Latin America Region).

• Management of project delivery times.
• Development of negotiation skills with clients.
• Coordination with various areas of Nissan at the regional level.
• Implementation of projects with quality and efficiency.
• Follow-up of clear and concise objectives.
• Information analysis for the development of projects.
• Adaptability to the look and feel of each campaign and strategy.
• Coordination and monitoring for the Social Media area.
• Coordination and follow-up for the After-Sales area.

Project Manager Sr for the Nissan Latam account.

• Management of project delivery times.
• Development of negotiation skills with client.
• Coordination with various areas of Nissan at the regional level.
• Implementation of projects with quality and efficiency.
• Follow-up of clear and concise objectives.
• Information analysis for the development of projects.
• Adaptability to the look and feel of each campaign and strategy.
• Coordination and monitoring for Social Media.

Key account manager for the CRM area at BBVA MÉXICO

• Interpretation of briefs.
• Analysis of results (KPIs Email Marketing).
• Intermediate knowledge Email Marketing.
• Customer service and detail.
• Basic knowledge of project management tools (Jira, Asana, Basecamp, Trello, etc.).
• Basic Office packages and Google tools.
• Intermediate knowledge of products and applications of the financial segment.
• Leadership and negotiation skills.
• Excellent spelling.
• Management of platforms such as Workfront and Salesforce Marketing Cloud.
• Management of KANBAN Board System for the delivery and monitoring of projects.
• Self-motivated, with a strong sense of personal responsibility.

Project Manager Jr in the CRM area at BBVA MÉXICO:

• Management of project delivery times.
• Development of negotiation skills with the client.
• E-mail project implementation with quality and efficiency.
• Follow-up of clear and concise campaign objectives through Email.
• Information analysis for the development of projects from brief to review with client.
• Basic knowledge of project management tools (Jira, Asana, Basecamp, Trello, etc.).
• Management of platforms such as Workfront and Salesforce Marketing Cloud.
• Management of KANBAN Board System for the delivery and monitoring of projects.

Project coordinator for the Daimler account of Mercedes Benz:

• Management of project delivery times.
• Billing of client projects.
• Coordination with the production area for the delivery of materials.
• Follow-up of clear and concise objectives.
• Adaptability to the look and feel of each client and project.
• Management of project management tools (Jira, Asana, Basecamp, Trello, etc.).
• Mercedez Benz customer service on requested projects.
• Coordination of times and organization of teams.

Social Media Manager

• Content Marketing.
• Digital marketing strategies.
• Communication strategies.
• Development of skills in monthly content review for brands such as Finamex, Más Fondos, Sanofi, and among others, in RRSS.
• Time negotiation. delivery with account executives to client.
• Planning of delivery times of content and materials by Scrum method.
• Programming and review of digital content in HootSuite and Social Studio.
• Basic knowledge of project management tools (Jira, Asana, Basecamp, Trello, etc.).