Michael Hagen
Pine,Colorado
Summary
To obtain a client service position focused on building and maintaining solid, longstanding customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Moderator position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Risk Moderator
Resolver Group
Leeds, United Kingdom (Remote)
10.2021 - Current
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.
- Communicating with multiple teams to asses current and future trends and PR risks
- Contacted individual companies to notify of any vulnerable individuals or threats
PROPRIETOR
HAGEN SERVICES
JAL, MEXICO
12.2019 - Current
- Numerous customer focused services provided in and around the Bay of Banderas Region, including networking with and assisting visiting tourists and local business owners, developing custom tour plans, arranging fishing excursions, finding custom rentals, property management assistance, event planning, personal transportation, construction services and project management, and personal investment locating
- Emphasis in developing key relationships with local vendors and service providers in order to serve client needs across a wide range of services and activities.
OWNER AND DIRECTOR
FBD CONCRETE
CO, USA
03.2012 - 12.2019
- As Principal, I worked directly with homeowners and other contractors in order to determine project specifications, labor needs, and resource allocation necessary to complete custom concrete foundation and flatwork in Colorado's Rocky Mountains
- Duties included operating heavy construction equipment, leading work crews, and ensuring projects were completed in a timely and professional manner while serving all customer needs and executing complex construction duties.
OWNER AND DIRECTOR
HAGEN HVAC
CO, USA
05.2005 - 02.2012
- As Principal, employed advanced HVAC training while servicing numerous clients and building relationships with vendors
- Oversaw complex projects and met customer needs with a consistent standard of excellent service and responsiveness.
Education
HIGH SCHOOL DIPLOMA -
PLATTE CANYON HIGH SCHOOL
Bailey, Colorado05.2003
Skills
- Business Development
- Client Communications
- Billing/Accounting
- Networking/Liaison
- Resource Allocation
- Project Specification Analysis
- Project Management
- Crew Supervision
- Cross-cultural communication
- Salesmanship
- Negotiation
- Assertiveness
- Critical Thinking
- Relationship Building
- Problem Identification
- Critical Analysis
Timeline
Risk Moderator
Resolver Group
10.2021 - Current
PROPRIETOR
HAGEN SERVICES
12.2019 - Current
OWNER AND DIRECTOR
FBD CONCRETE
03.2012 - 12.2019
OWNER AND DIRECTOR
HAGEN HVAC
05.2005 - 02.2012
HIGH SCHOOL DIPLOMA -
PLATTE CANYON HIGH SCHOOL