Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Kolmeder

Account Manager
Zapopan

Summary

My career path has been somewhat unorthodox, taking me from working with companies across various industries in call centers to sales roles in the healthcare sector. I bring a unique blend of skills, including account management, executive relationship cultivation, business development, and effective communication. Goal-oriented manager with distinguished experience in Healthcare industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

8
8
years of professional experience
1
1
Language

Work History

Customer Growth Manager

KARE
1 2022 - Current
  • Conduct outbound calls to potential customers
  • Utilize LinkedIn, emails, sequences, cold calling, and conferences for prospecting
  • Generate new leads
  • Oversee Net New Success team, Reactivation team, and Inside Sales
  • Assist new businesses in their first 30 days of onboarding with KARE
  • Reactivate current business clients who are not posting shifts through platform
  • Ensure current clients remain engaged and actively use our services
  • Provide coaching and development for team leads and Kare connectors
  • Maintain and manage customer database using HubSpot CRM
  • Explain product features and benefits to new and potential customers
  • Achieve sales quotas
  • Team increased net new business account from 33% to 55% overall in first 6 months
  • SDR team had a 30 minute response time and 85% inbound lead success rate.
  • Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Enhanced employee satisfaction and performance, providing regular feedback and personalized professional development plans.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Kare Connector Team Lead

KARE
01.2021 - 01.2022
  • Oversee a group of KARE connectors responsible for recruiting healthcare workers
  • Manage recruiting efforts across 12 markets in the US
  • Monitor key performance indicators (KPIs) to achieve monthly recruiting goals
  • Provide coaching and development to current and new team members
  • Motivate team members to achieve monthly targets.
  • Collaborated with cross-functional teams to optimize workflow processes and improve overall productivity.
  • Increased team efficiency by streamlining communication and collaboration among connectors.
  • Evaluated and adopted new connector technologies to better serve client needs and stay competitive within the industry.
  • Facilitated community outreach to expand participation and support.

Kare Connector

KARE
01.2020 - 01.2021
  • Provide excellent customer service to our Heroes by contacting our Support Center via phone, chat, and other established methods
  • Utilize available resources to find information and solve customer inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with interviews for potential new caregivers
  • Played a key role in successful audits by meticulously adhering to documentation standards and regulatory requirements.

Team Manager

Alorica Contact Services / United Healthgroup
03.2016 - 01.2020
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Education

High School Diploma -

Social Justice High School
Chicago, IL
05.2001 -

Skills

  • Analytical Skills

  • Professional Demeanor

  • Business Needs Assessment

  • Data Confidentiality

  • Adaptability and Flexibility

  • Vendor Management

  • Operations Management

  • Customer Portfolio Management

  • Rapport and relationship building

  • Strategic account development

  • Team building

  • Problem-solving aptitude

  • Client Relations

  • Business development and planning

  • Client Relationship Management

Timeline

Kare Connector Team Lead

KARE
01.2021 - 01.2022

Kare Connector

KARE
01.2020 - 01.2021

Team Manager

Alorica Contact Services / United Healthgroup
03.2016 - 01.2020

High School Diploma -

Social Justice High School
05.2001 -

Customer Growth Manager

KARE
1 2022 - Current

Similar Profiles

CREATE PROFILE
Michael KolmederAccount Manager