Michael Alexander Reyes
Costumer Service Representative
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Dynamic Sales Advisor and Customer Service Angent, excelling in customer satisfaction and retention strategies. Leveraging outstanding communication skills and creative problem-solving, I consistently sell products or services achieving a monthly goal and ensuring the company’s revenue goal, fostering trust and loyalty among clients. Bilingual and adept in CRM, providing solutions that enhance customer experiences.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Sales Advisor
Teleperformance
02.2025 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with before-sales support, resolving issues quickly and maintaining high satisfaction levels.
Costumer Service Agent
Decode Costumer Service Strategy
10.2022 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated loyalty programs features and benefits, helping customers make informed decisions about their points exchange.
Education
High School Diploma -
12.2021
Skills
Outstanding communication skills
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsWork from home optionHealthcare benefitsLanguages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Interests
Reading, video games
Timeline
Sales Advisor - Teleperformance
02.2025 - Current
Costumer Service Agent - Decode Costumer Service Strategy
10.2022 - 01.2025
Universidad Tecnología De México - High School Diploma,
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