Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL JOHN LOZANO GARIBAY

MICHAEL JOHN LOZANO GARIBAY

Guadalajara

Summary

I have been in the call center, sales, and Customer service for more than 10 years very dedicated at work Great on the phone Easy to coach Self-managed I have worked from home plus years.

Overview

8
8
years of professional experience

Work History

Demo Setter

Dealership Performance CRM, LLC.
08.2022 - 10.2023
  • Set up time and date appointment with dealers for demo to watch a CRM
  • Dial out
  • Hit metrics

Logistics Agent

Las vegas mobile mechanic
02.2021 - 10.2023
  • Double-checked prices and totals to ensure that invoices were processed correctly
  • Kept track of the quantity produced, as well as the jobs done and track of mechanics
  • Kept track of production progress in order to alert leaders to any issues
  • Met with managers, sales teams, and engineering staff to revise plans and meet challenging goals
  • Take mechanic calls from clients looking for a mechanic and deal with the mechanic in Spanish sometimes to make sure they make the appointment

Agent

at&t
01.2019 - 11.2021
  • Customer service
  • Billing questions and some tech issues
  • Up sale after billing questions

Agent-Manager

Porch Handyman
01.2016 - 01.2019
  • I was a great agent while on the phones was able to move up to manager. This was
  • my last agent job where I was on the phone. I always met my goals followed
  • instructions. I Enjoy doing sales. I have great work ethic and a good team player. I am good with customer service and on the phones. Worked here for 3 years.

Education

High School -

George Bush High School
Richmond, TX

Skills

Call Management

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Timeline

Demo Setter

Dealership Performance CRM, LLC.
08.2022 - 10.2023

Logistics Agent

Las vegas mobile mechanic
02.2021 - 10.2023

Agent

at&t
01.2019 - 11.2021

Agent-Manager

Porch Handyman
01.2016 - 01.2019

High School -

George Bush High School

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MICHAEL JOHN LOZANO GARIBAY