MICHAEL JOHN LOZANO GARIBAY
Guadalajara
Summary
I have been in the call center, sales, and Customer service for more than 10 years very dedicated at work Great on the phone Easy to coach Self-managed I have worked from home plus years.
Overview
8
8
years of professional experience
Work History
Demo Setter
Dealership Performance CRM, LLC.
08.2022 - 10.2023
- Set up time and date appointment with dealers for demo to watch a CRM
- Dial out
- Hit metrics
Logistics Agent
Las vegas mobile mechanic
02.2021 - 10.2023
- Double-checked prices and totals to ensure that invoices were processed correctly
- Kept track of the quantity produced, as well as the jobs done and track of mechanics
- Kept track of production progress in order to alert leaders to any issues
- Met with managers, sales teams, and engineering staff to revise plans and meet challenging goals
- Take mechanic calls from clients looking for a mechanic and deal with the mechanic in Spanish sometimes to make sure they make the appointment
Agent
at&t
01.2019 - 11.2021
- Customer service
- Billing questions and some tech issues
- Up sale after billing questions
Agent-Manager
Porch Handyman
01.2016 - 01.2019
- I was a great agent while on the phones was able to move up to manager. This was
- my last agent job where I was on the phone. I always met my goals followed
- instructions. I Enjoy doing sales. I have great work ethic and a good team player. I am good with customer service and on the phones. Worked here for 3 years.
Education
High School -
George Bush High School
Richmond, TXSkills
Call Management
Self Motivation
Stress Management
Call Management
Great worth ethic
Timeline
Demo Setter
Dealership Performance CRM, LLC.
08.2022 - 10.2023
Logistics Agent
Las vegas mobile mechanic
02.2021 - 10.2023
Agent
at&t
01.2019 - 11.2021
Agent-Manager
Porch Handyman
01.2016 - 01.2019
High School -
George Bush High School