Summary
Overview
Work History
Education
Skills
Certification
Art , Nature, Animals, Sports ,Travels
Languages
Timeline
Generic

Michelle Guzman Bandala

Puerto Morelos, Quintana Roo

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Turquoise Playa Real State
09.2022 - 03.2024
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Prepared and presented contracts and other legal documents to clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

Bar Waiter

Margaritaville Beach Hotel
09.2021 - 07.2022
  • Maintained clean and organized bar area.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
  • Assisted with bartending duties during high-volume shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted in event planning efforts for private parties or special occasions held at the bar venue.
  • Exceeded daily sales targets consistently through effective upselling strategies and personalized service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Hostess

Gran Palladium TRS
09.2020 - 09.2021
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Checked in with servers to confirm preparedness before seating customers.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Hostess in Italian Restaurant

Oasis Resort
04.2019 - 08.2020
  • Enhanced guest experience by providing personalized attention and anticipating needs.
  • Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Real Estate Broker Assistant

Baluncanan Bines Y Raices
05.2016 - 01.2019
  • Coordinated appointments to show marketed properties.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Supported brokers during negotiations by preparing comparative analyses of competing properties in the area.
  • Enhanced broker-client relationships with timely follow-ups on leads, resulting in higher conversion rates.
  • Ensured smooth transactions by proactively addressing potential issues or concerns raised during inspections or appraisals.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

Associate of Science - Diplomado

Instituto Nacional De Neurociencias
Cuidad De Mexico
01.2025

Bachillerato - Bachillerato Y Computacion

Cibrnet
Cuautitlán Izcalli, México, Mexico
07.2018

Associate of Arts - DIPLOMADO FX

FDB ART
CIUDAD DE MEXICO
09.2017

Skills

  • Excellent teamwork
  • Highly Professional
  • Client-oriented
  • Works well independently
  • Negotiation expertise
  • Sales closing
  • Administrative Support
  • Fluent in english
  • Home inspections
  • Attention to Detail
  • Problem-Solving

Certification

Real state Training

Art , Nature, Animals, Sports ,Travels

I enjoy spending my time in nature surrounded by animals in places like Xcaret, for example. 

I also enjoy outdoor activities with my dogs, such as going to the beach or park together. 

 I love to study about the mind, health, balance and be more consciousness of nature / the environment.

I enjoy to travel and learn everything about other places, the smells. the colors, history, the food, animals, people / culture.

I am an artist and I love painting in my free time, using my creativity to explore a few styles of artwork.

I accompany my partner with his musical performances (jamming).

I enjoy keeping in shape by swimming, jogging, playing basketball and other sports with my family and friends.  

I like to contribute by volunteering to help animal shelters (also provide food to street animals) 

My passion is to cook and I love cuisine, every day I cook, and my favorite type of food to create is Mexican dishes.

Languages

English
Intermediate (B1)

Timeline

Real Estate Agent

Turquoise Playa Real State
09.2022 - 03.2024

Bar Waiter

Margaritaville Beach Hotel
09.2021 - 07.2022

Restaurant Hostess

Gran Palladium TRS
09.2020 - 09.2021

Hostess in Italian Restaurant

Oasis Resort
04.2019 - 08.2020

Real Estate Broker Assistant

Baluncanan Bines Y Raices
05.2016 - 01.2019

Associate of Science - Diplomado

Instituto Nacional De Neurociencias

Bachillerato - Bachillerato Y Computacion

Cibrnet

Associate of Arts - DIPLOMADO FX

FDB ART

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Michelle Guzman Bandala