Michelle Lamas
El Centro
Summary
Dynamic professional with experience as a Medical Receptionist at Dr. Hebe Ng and Dr. Thalia Ng, excelling in customer service and teamwork. Proven ability to enhance patient interactions and streamline office procedures. Bilingual and adept at problem-solving, I foster a welcoming environment while efficiently managing appointments and administrative tasks.
Overview
4
4
years of professional experience
Work History
Team Member
Monarch Iconography
08.2024 - Current
- Photographer:
- Assisted in school photography through the Imperial Valley.
- Created connections with students and faculty staff.
- Helped loading and unloading equipment.
Medical Receptionist
Dr.Hebe Ng and Dr.Thalia Ng
03.2022 - 07.2023
- Developed and maintained two front desk forms and procedures and assisted with administrative tasks.
- Answered multi-line phone system, screen, and forward calls.
- Bilingual medical office.
- Greeted patients and responded to requests for information and appointments as they entered the office in reference to the daily schedule and obtained additional patient information as needed
- Scheduling appointments for Medical and Dental patients, utilizing manual and electronic agendas.
- Organized payments and recorded receipts.
- Office tasks such as photocopying, filing, and data entry.
- Maintained a welcoming environment for customers and patients.
Education
High School Diploma -
Holtville High School
Holtville 07.2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Team Member
Monarch Iconography
08.2024 - Current
Medical Receptionist
Dr.Hebe Ng and Dr.Thalia Ng
03.2022 - 07.2023
High School Diploma -
Holtville High School