Michelle loredo alonso
Nuevo Laredo
Summary
Results-driven professional with extensive experience at Rheem Manufacturing, excelling in demand planning and customer relations. Proven expertise in Oracle ERP and data analytics, enhancing order processing efficiency. Recognized for proactive problem-solving and effective communication, consistently improving on-time delivery metrics and fostering strong client partnerships.
Overview
12
12
years of professional experience
Work History
Home Depot’s Planner/Customer Service
Rheem Manufacturing / Water Heaters Division
12.2020 - Current
- Customer service care. Emails, telephone conference calls.
- Customer orders processing/scheduling for manufacturing
- Work orders and production groups creation.
- Daily demand monitoring.
- Order Follow up.
- Daily shipped orders report elaboration to provide updated status to the customer.
- KPI’s
- Replenishment for warehouse fulfillment of stock units. (Data analysis using Excel and power BI)
- Skills to use Oracle ERP Production system.
- Experience on Oracle Transportation System.
- Customer portal management, for logistics and shipments creation.
- Communication with internal teams to ensure service workflows.
- Project management and follow-up.
Customer Service Coordinator
Rheem Manufacturing / Water Heaters Division
10.2018 - 12.2020
- Coordinate on time deliveries for USA customers.
- Request for daily status of the shipments to the carriers.
- Follow up on customers special delivery requests.
- Provide shipments tracking to the customers.
- Delivery appointments scheduling.
- Elaborate monthly scorecards for carrier’s performance.
- Analyze the on-time deliveries monthly. (Key performance indicators)
- Tableau analysis
Process Improvement Professional
Rheem Manufacturing / Water Heaters Division
10.2017 - 10.2018
- Document Control.
- Trainings in Control Plans, Engineering Changes, Work Instructions, etc..
- Administration of rejected material for supplier defects.
- Following of security incidents in the assigned area.
- Process improvement through projects implementation.
- Elaboration of work instructions, control plans, visual aids.
- Trainings for critical operations.
- Following of process issues.
- Elaboration of purchase orders (Oracle system)
- Inventory transactions (Oracle System)
- Audits to Quality Systems
Quality Coordinator
LOGYTRADE INC/LTS Agencia Aduanal
01.2015 - 01.2017
- Personnel inductions and trainings in reference of the Quality Systems from the company.
- Follow up of corrective actions (Ishikawa method)
- Nonconforming product control.
- Statistical control of the process reports (Key performance indicators per area)
- Elaboration of Flowchart diagrams of the processes.
- Administration of the Quality System based on the International Norm ISO 9001:2015
- Quality metrics per area report
- Document Control of the Quality System.
- Quality System records control
- Elaboration of program and plan for the internal Audits.
- Experience as internal auditor for the quality systems.
- 5'S' System Implementation for work areas.
- ISO 9001:2015
- Operador Económico Autorizado (OEA) Certified Auditor.
- Core Tools
- Risk assessments for Quality, Security and Safety.
Intern
WIEGAND S.A. DE C.V.
01.2014 - 01.2015
- Experience in documents control for ISO 9001:2015 re-certification audits
- Document distribution on instruction books per production areas.
- Elaboration of the inspection receipt control plan for raw materials.
- Registration of documents in the document control system.
- Follow up of corrective actions.
- Follow up of deviation of products.
Education
Advanced Microsoft Excel course - Microsoft Excel
Excel Consultants
Nuevo Laredo, Tamaulipas09-2019
CTPAT course - CTPAT
Alher Consultants
Nuevo Laredo, Tamaulipas12-2018
Quality systems audit course - ISO 9001:2015
ALHER Consultants
Nuevo Laredo, Tamaulipas07-2018
English course C2 Level - English C2
TecMilenio University
Nuevo Laredo, Tamaulipas06-2018
College degree - Engineering in business management specialized in Quality Control
Instituto Tecnologico De Nuevo Laredo
Nuevo Laredo, Tamaulipas12-2014
PREPARATORIA/HIGH SCHOOL -
Colegio de Bachilleres del Estado de Tamaulipas
Tamaulipas, Mexico01.2010
Skills
- Microsoft Office Excel
- Microsoft Office Word
- Microsoft Office PowerPoint
- Microsoft Outlook
- Tableau
- Data analytics
- Excellent communication skills
- Problem solving
- Proactive
- Adaptability
- Positive attitude
- Demand planning
- Order processing
- Oracle ERP
- Data analysis
- KPI management
- Customer relations
- Shipment logistics
- Inventory management
- Project coordination
- Process improvement
- Effective communication
- Time management
- Quality assurance
- Plan development
- Detail-oriented
- Multitasking Abilities
- Conflict resolution
- Warehouse management systems
Other Courses
- ISO 9001:2015
- Operador Económico Autorizado (OEA) Certified Auditor
- Core Tools
- Risk assessments for Quality, Security and Safety
Available For Travel
True
Visa
USA VISA/SENTRI
Personal Information
- Nationality: MEXICAN
- Marital Status: SINGLE
Subjects Studied
- Digital Marketing
- Quality management systems: ISO 9000, 9001, 9004, 19011 y 14001
- SPC: Basic knowledge of Minitab software
- Probability and statistics
- Supply chain
- Production Management
- Quality control metrics and indicators
- Finances
- Human resources management
- Process Engineering
- Management Skills
- Marketing information systems
- Innovation
Academic Qualifications
Colegio de Bachilleres del Estado de Tamaulipas, 08/01/07, 06/01/10, Engineering in business management specialized in Quality Control, ITNL university, English course C2 Level, TecMilenio university, Advanced Microsoft Excel course, Emotional intelligence course, Quality systems audit course, CTPAT course
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Home Depot’s Planner/Customer Service
Rheem Manufacturing / Water Heaters Division
12.2020 - Current
Customer Service Coordinator
Rheem Manufacturing / Water Heaters Division
10.2018 - 12.2020
Process Improvement Professional
Rheem Manufacturing / Water Heaters Division
10.2017 - 10.2018
Quality Coordinator
LOGYTRADE INC/LTS Agencia Aduanal
01.2015 - 01.2017
Intern
WIEGAND S.A. DE C.V.
01.2014 - 01.2015
Advanced Microsoft Excel course - Microsoft Excel
Excel Consultants
CTPAT course - CTPAT
Alher Consultants
Quality systems audit course - ISO 9001:2015
ALHER Consultants
English course C2 Level - English C2
TecMilenio University
College degree - Engineering in business management specialized in Quality Control
Instituto Tecnologico De Nuevo Laredo
PREPARATORIA/HIGH SCHOOL -
Colegio de Bachilleres del Estado de Tamaulipas