Hi, I’m
Michelle Navarro
Dillon, Colorado
Summary
Dedicated, self-motivated, and customer service professionalism, demonstrating it more than 10 years as in the agency of insurance through Fred loya throughout crossed trained into manager assistance with Blue River Vision. Has gave me an opportunity to expand my knowledge and create positive outcome in my career. With eager to learn and expand my organization and creativity into a new field to contribute to a new and challenging role.
Overview
10
years of professional experience
1
Certification
Work History
Blue River Vision
Assistant Manager
12.2019 - Current
Job overview
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Improved patient care by assisting with comprehensive eye examinations and performing pre-testing procedures.
- Optimized the use of ophthalmic equipment through regular maintenance and calibration, ensuring accurate test results for patients.
- Supported doctors in diagnosing eye conditions by conducting essential diagnostic tests such as visual acuity measurements and optical coherence tomography scans.
- Maintained inventory levels and accurate records of contact lenses, and equipment throughout the office.
- Enhanced patient progress by designing and implementing personalized vision therapy programs for all ages.
- Collaborated with optometrists to develop comprehensive care strategies for patients with various visual disorders.
- Improved patient outcomes through accurate assessment of visual skills and customized treatment plans.
National Insurance
Agent
09.2014 - 12.2019
Job overview
- Managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Education
AOA CPO Certification Colorado
from Paraoptometric Assistant Certificate
10.2023
Los Lunas High SchoolLos Lunas New Mexico
High School Diploma
05.2014
Skills
- Team leadership
- Staff supervision
- Orientation and training
- Multitasking and organization
- Fast learner
- Adaptability and flexibility
- Inventory management
- Customer service
- Scheduling and coordinating
- Professional and courteous
- Money Handling
- Vision Therapist
- Specialized in edging
Certification
Paraoptometric Assistance Certification
Languages
Spanish
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Assistant Manager
Blue River Vision
12.2019 - Current
Agent
National Insurance
09.2014 - 12.2019
AOA CPO Certification
from Paraoptometric Assistant Certificate
Los Lunas High School
High School Diploma
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