Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Ramirez Jaimes

El Cajon

Summary

Adept at juggling multiple tasks, I enhanced customer satisfaction at every server positioned job Ive had ,by providing attentive service and leveraging my expertise in cash handling and conflict resolution. My commitment to teamwork and exceptional service excellence significantly contributed to a positive dining experience, showcasing my ability to thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server

Las Torres Golf Course
01.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and organized workspace, ensuring efficient drink service for guests.
  • Adhered to all health code regulations while preparing garnishes and handling ingredients for mixed drinks.
  • Managed cash transactions accurately, maintaining accountability for all financial exchanges during shifts.

Cashier and Food Prep

Santanas Mexican Grill
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Server/drink Server

Sycuan Casino
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Pomos Napolitano Pizza
11.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Ihop
06.2022 - 12.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Granite Hills High School
El Cajon
06.2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash handling expertise
  • Payment processing
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Refund handling
  • ID verification
  • Attention to detail
  • Liquor law compliance
  • Liquor regulations and compliance
  • Basic math
  • Credit and cash transactions
  • Gift card handling
  • Problem-solving
  • Honest and dependable

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Cashier and Food Prep

Santanas Mexican Grill
06.2024 - Current

Server

Pomos Napolitano Pizza
11.2023 - 03.2024

Server

Las Torres Golf Course
01.2023 - 09.2023

Server

Ihop
06.2022 - 12.2022

Server/drink Server

Sycuan Casino
06.2021 - Current

Granite Hills High School

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Michelle Ramirez Jaimes