MICHELLE JACQUELINE DE LA CRUZ LIRA
Cuernavaca
Summary
Dynamicand detail- professional with proven effective communication skills and a strong ability to organize tasks. At Ivanna Studio, I enhanced client satisfaction by improving the appointment scheduling system, significantly reducing wait times. Known for dependability and fostering positive relationships, I excel in customer engagement and maintaining confidentiality.
Overview
5
5
years of professional experience
Work History
Receptionista
Ivanna Studio
Cuernavaca, Morelos, Mexico
03.2019 - 07.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings or smooth execution.
Family Babysitter
Jenne Guevara.
Coacalco, Estado De México
05.2017 - 11.2018
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Displayed adaptability when faced with changing family dynamics or unexpected scheduling alterations.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Assisted older kids with homework, school projects and chores.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
Education
Licenciatura En Turismo - Naturaleza
Universidad Autónoma Del Estado De Morelos
Cuernavaca, Morelos, Mexico12-2025
Skills
- Effective Communication Skills
- Proficient in Task Organization
- Data Storage Management
- Verbal and written communication
- Customer Engagement
- Scheduling
- Patience and empathy
- Dependability
- Adhering To Instructions
- Attention to detail
Timeline
Receptionista
Ivanna Studio
03.2019 - 07.2022
Family Babysitter
Jenne Guevara.
05.2017 - 11.2018
Licenciatura En Turismo - Naturaleza
Universidad Autónoma Del Estado De Morelos