Miguel Angel Chavez Cardenas
Estado de México
Summary
Seeking a collaborative role in a company to contribute new ideas, enhance operational efficiency, and optimize resource utilization. Dedicated to aligning PQC's goals and objectives with market conditions, customer needs, and regulatory requirements. Skilled in developing and implementing strategic business plans for operational effectiveness and strong customer relationships. Experienced in budget management, revenue generation, and expense control to maintain PQC's profitability domestically and internationally. Proven track record in devising and executing effective marketing, sales, and distribution strategies for PQC's services. Committed to establishing and nurturing relationships with key stakeholders including customers, partners, and suppliers.
Overview
23
23
years of professional experience
2021
2021
years of post-secondary education
2
2
Languages
Work History
Mexico Country Manager
PQC
Mexico City
03.2016 - Current
- Ensure that PQC’s goals and objectives are aligned with local market conditions, customer needs, and the regulatory environment. This includes the development and implementation of strategic business plans, ensuring operational efficiency, building and maintaining customer relationships.
- Responsible for establishing and monitoring the budget, revenue, and expense; ensuring PQC remains profitable abroad and achieving financial targets.
- Developing and implementing marketing, sales, and distribution strategies for PQC’s services.
- Establishing and maintaining relationships with key stakeholders, such as customers, partners and suppliers.
Real Estate Project Manager
IBM Spain
Madrid
04.2010 - 12.2015
- Responsible for overseeing and managing Real Estate projects. This includes the Negotiation, execution and administration of all Contracts and legal documentation. Design, expansion, rearrangement or renovation of existing owned or leased facilities, including infrastructure and utility projects. Design and Construction and fit-up of new owned or leased buildings.
Environmental, Safe and Healthy Manager for SPGI Region
IBM Spain
Madrid
04.2010 - 12.2015
- Incorporation of ISO 14001 Standard into the site's IBM Environmental Management System, maintain it registration through ongoing surveillance audits, monitors and measures effective implementation, Define IBM's strategy for environmental affairs and provide direction in pursuit of environmental leadership in all of the company’s business activities.
Energy Conservation Manager
IBM Spain
Madrid
04.2010 - 12.2015
- Activities associated with managing the use, consumption, cost, procurement and conservation of energy in all aspects of IBM's business; evaluation of the current operational practices and facility system installations to determine the opportunities to reduce energy consumption or improve energy efficiency by modifying operational practices or installing new equipment or modifying existing equipment.
Data Center Site Manager
IBM Spain
04.2010 - 12.2015
- Responsible to manage the operations related to Data Center infrastructure, ensuring high availability, effectively planning system capacities, and reducing costs through improved efficiencies. Site Manager of Saint Fruitos & Cerdanyola in Barcelona and Global Switch Data Center (3rd party site) in Madrid.
Service Delivery Manager
IBM Mexico
Mexico City
04.2009 - 03.2010
- Planning and Coordination of the Field Support Team for xSeries Servers, checking critical situations with US Support, customer satisfaction and coaching to new employees. Fluent communication with key customers.
Multivendor Field Support Manager Metro Zone
IBM Mexico
12.2008 - 03.2009
- Planning and Coordination of the Field Support Team providing services to customers such as Wal-Mart, Chedraui, Liverpool, Kodak.
SAT Project Manager (Servicio de Administración Tributaría)
IBM Mexico
06.2008 - 11.2008
- Planning and Coordination of the Field Support Team Providing support to 25,000 PCs and Laptops.
Administrator
CyberCafe (Personal business)
Mexico City
06.2002 - 11.2008
- Own business; Internet and PCs renting, printing, and customer support.
xSeries Planning Team Leader
IBM Mexico
11.2007 - 05.2008
- Leader of the 1st and 2nd level field support, Planning and Coordination the services of the Field Support Team.
xSeries Field Support Engineer
IBM Mexico
10.2005 - 10.2007
- Field Support to IBM products: Intel Servers, Blades, OS Setup (Windows & Linux), Fiber Channel Solutions, Storage (SAN & NAS), Cluster Configurations, IBM Director (Monitoring).
Field Support Engineer
Sun Microsystems
11.2004 - 09.2005
- Installation of Servers, Solaris Setup and Implementation of a new installation process.
Wireless Network Project
ITESM – CEM
08.2003 - 12.2003
- Wireless Network Analysis. Traffic and Critical Points. Proposal to provide a fast and better service.
Lab Responsible
Sun Microsystems
07.2002 - 12.2002
- Unix Support Service for Students.
Education
Accredited Tier Designer (ATD) -
Uptime Institute
Virtual MBA for Project Management - undefined
Rey Juan Carlos University
Virtual Master in Innovation and Business Development - undefined
ITESM
Bachelor in Electronic and Communications Engineering - undefined
ITESM CEM
Skills
Operations oversight
Quality assurance
Budget management
Strategic planning
Customer service
Team leadership
Project planning
Personal Information
- Date of Birth: 06/29/81
- Marital Status: Married
Timeline
Mexico Country Manager
PQC
03.2016 - Current
Real Estate Project Manager
IBM Spain
04.2010 - 12.2015
Environmental, Safe and Healthy Manager for SPGI Region
IBM Spain
04.2010 - 12.2015
Energy Conservation Manager
IBM Spain
04.2010 - 12.2015
Data Center Site Manager
IBM Spain
04.2010 - 12.2015
Service Delivery Manager
IBM Mexico
04.2009 - 03.2010
Multivendor Field Support Manager Metro Zone
IBM Mexico
12.2008 - 03.2009
SAT Project Manager (Servicio de Administración Tributaría)
IBM Mexico
06.2008 - 11.2008
xSeries Planning Team Leader
IBM Mexico
11.2007 - 05.2008
xSeries Field Support Engineer
IBM Mexico
10.2005 - 10.2007
Field Support Engineer
Sun Microsystems
11.2004 - 09.2005
Wireless Network Project
ITESM – CEM
08.2003 - 12.2003
Lab Responsible
Sun Microsystems
07.2002 - 12.2002
Administrator
CyberCafe (Personal business)
06.2002 - 11.2008
Virtual MBA for Project Management - undefined
Rey Juan Carlos University
Virtual Master in Innovation and Business Development - undefined
ITESM
Bachelor in Electronic and Communications Engineering - undefined
ITESM CEM
Accredited Tier Designer (ATD) -
Uptime Institute
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