Miguel Angel Herrera G.
.
Summary
Results-driven professional with over 25 years of progressive experience in sales operations, contracts administration, customer experience, and business development across global markets. Proven leadership managing international teams across multiple time zones. Adept at designing and streamlining customer-centric processes, negotiating complex contracts, and driving operational efficiency. Strong interpersonal and cross-functional collaboration skills, with a passion for creating high-performing teams and exceeding organizational goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Experience Manager
Aspen Technology
09.2011 - Current
- Company Overview: an Emerson Company
- Lead global Customer Care and Experience teams across CDMX, Pune (India), and Bedford (USA).
- Ensure 24/7 support coverage across NALA, LATAM, APAC, and EMEA.
- Drive proactive customer engagement initiatives.
- Administer web support entitlement and user access.
- Monitor and improve customer satisfaction.
- An Emerson Company
New Business Development Coordinator
Active International
02.2010 - 06.2011
- Directed a business development team targeting strategic accounts.
- Designed and executed growth strategies.
- Conducted negotiations and secured repeat business.
- Collaborated cross-functionally for deal execution.
Customer Service Manager
Distribuidora y Comercializadora Internacional
11.2006 - 12.2009
- Managed customer accounts and vendor relationships.
- Developed logistics and service processes.
Operations & Customer Service Manager
LOOK Online Monitoring Services
05.2003 - 10.2006
- Oversaw operations and launched remote monitoring services.
- Enhanced brand image and after-sales support.
Education
Bachelor's Degree - International Business
Instituto Politécnico Nacional
CDMX 08.1997 - 12.2001
Skills
- Sales Operations & Strategy
- Contract Management & Negotiations
- Global Customer Experience
- Team Leadership & Cross-Cultural Management
- Business Development
- Process Improvement
- Software Industry Expertise
- KPI Management & Reporting
Timeline
Customer Experience Manager
Aspen Technology
09.2011 - Current
New Business Development Coordinator
Active International
02.2010 - 06.2011
Customer Service Manager
Distribuidora y Comercializadora Internacional
11.2006 - 12.2009
Operations & Customer Service Manager
LOOK Online Monitoring Services
05.2003 - 10.2006
Bachelor's Degree - International Business
Instituto Politécnico Nacional
08.1997 - 12.2001
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