Devops Career
MIGUEL ANGEL RUIZ CHÁVEZ
BUSINESS MANAGEMENT ENG.
Zapopan,Jalisco
Summary
I am a highly motivated self-learner with a strong background in business management and IT. Having honed my technical skills through hands-on experience and independent research, I am now transitioning into a career as a DevOps engineer. I have a passion for problem-solving and continuous improvement, and I have been proactively developing my own projects, researching automation tools, and learning cloud technologies. My previous roles in customer service, SAP management, and CRM configuration have equipped me with the ability to work in dynamic, tech-driven environments, and I am eager to apply these skills in a DevOps context to drive innovation and operational efficiency.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
CRM IMPLEMENTATION SPECIALIST
ALGORITHMICS
11.2023 - 05.2024
- Troubleshoot issues fix
- Customer support
- Kommo CRM functional configuration
- Configuration of key components and modules bases on company requirements
- DIRECT BOSS: Angel Chavez / Cel
- 3344526657
Customer Service Representative
AVNET
08.2021 - 02.2022
- Customer support
- Creation of Excel reports
- Order management using SAP
- Customer oriented problem solver
- Constant communication in a team environment
- Tickets submit and resolution
- DIRECT BOSS: Alessandra Rosas / Cel
- 3335801370
QUOTER SPECIALIST
HEWLETT PACKARD ENTERPRISE
02.2020 - 06.2021
- Creation and modifying of quotes for the Nimble team
- Creation and modifying of Nimble configurations
- Discounts verifying in order to get the specified target price to the sales team
- DIRECT BOSS: Liz Lamas / Cel
- 3353317173
DISPUTES RESOLUTION ANALYST
HP INC
8 2019 - 1 2020
- Disputes solving of customer accounts in order to be collectable
- Use of SAP (S4) to modify invoices prices, shipping data, and more wrong information
- Upload of invoices to customers portals
- DIRECT BOSS: Mayela Sánchez / Cel
- 3334649822
Education
HIGH SCHOOL - IT TECHNICIAN
CENTRO DE BACHILLERATO TÉCNICO, INDUSTRIAL Y DE SERVICIOS. (CBTis 226)
01.2008 - 01.2011
ENGLISH COURSE - Foreign languages faculty
UNIVERSITY OF COLIMA
BUSINESS MANAGEMENT ENGINEERING - undefined
TECNOLÓGICO NACIONAL DE MÉXICO, INSTITUTO TECNOLÓGICO DE CIUDAD GUZMÁN
01.2012 - 01.2017
Skills
Terraform
AWS
Vagrant for VM automation
Slack
Jira
SAP (Hanna / S4)
Salesforce
Windows
Mac OS
Linux
Kommo CRM
Microsoft Office
Proactive
Multi-task
Problem solver
Positive
Team player
Work under pressure
Service oriented
Certification
Intensive course for Scrum Master Certification, 01/01/18
Interests
Timeline
CRM IMPLEMENTATION SPECIALIST
ALGORITHMICS
11.2023 - 05.2024
Customer Service Representative
AVNET
08.2021 - 02.2022
QUOTER SPECIALIST
HEWLETT PACKARD ENTERPRISE
02.2020 - 06.2021
BUSINESS MANAGEMENT ENGINEERING - undefined
TECNOLÓGICO NACIONAL DE MÉXICO, INSTITUTO TECNOLÓGICO DE CIUDAD GUZMÁN
01.2012 - 01.2017
HIGH SCHOOL - IT TECHNICIAN
CENTRO DE BACHILLERATO TÉCNICO, INDUSTRIAL Y DE SERVICIOS. (CBTis 226)
01.2008 - 01.2011
ENGLISH COURSE - Foreign languages faculty
UNIVERSITY OF COLIMA
DISPUTES RESOLUTION ANALYST
HP INC
8 2019 - 1 2020
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