Salesforce
MIGUEL ARANDA DÍAZ
Customer Support And Service Representative
Badajoz
Summary
Driven Customer Support Representative with over 8 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer support representative
Remi +1 510-825-0943
2022.03 - 2024.06
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics by consistently providing high-quality support to clients
Collections bilingual telephone counselor
Oportun 800-953-1365
2018.03 - 2021.01
- Efficient Management of late customer payment recoveries
- Counseling and assistance of customers to determine the best payment options
- Management of discrepancies and negotiation with customer regarding processes for solutions
- Rutinary contacts with account holders with over a 115 late days after the due date to resolve late payments.
Portability bilingual telephone counselor
TTech (Teletech) 477-152-1300
2014.03 - 2017.07
- Use of Excel for the management and realization of duties asigned daily
- Participation of marketing campaigns in accordance of the received instructions
- Specialized customer care with the objective to achieve more sales and more satisfied customers.
Teacher
English and computer school
5 2013 - 2013.12
- Preparation of classes and strategy design for learning and teaching
- Creation of a safe and confident environment, where integration and comradery are applied
- Teaching and preparation of a second language with students, ages 10 to 50
- Preparation of classes specifically adapted to the individual necessities of each student
- In charge of the preparation of students for open school exams.
Education
Mathematical Physicist: IT Technician -
CBTA No. 52
Matehuala, S.L.P. 2008.08 - 2010.07
Skills
Customer Service
Marketing
Negotiation capabilities
Excel, Word and Power Point editing
English, written and spoken 95%, native and comprehensible
Collections abilities
Problem-solving abilities
Friendly and Patient
Active Listening
Software
Zendesk
Ringcentral
Timeline
Customer support representative
Remi +1 510-825-0943
2022.03 - 2024.06
Collections bilingual telephone counselor
Oportun 800-953-1365
2018.03 - 2021.01
Portability bilingual telephone counselor
TTech (Teletech) 477-152-1300
2014.03 - 2017.07
Mathematical Physicist: IT Technician -
CBTA No. 52
2008.08 - 2010.07
Teacher
English and computer school
5 2013 - 2013.12