Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
MIGUEL ARANDA DÍAZ

MIGUEL ARANDA DÍAZ

Customer Support And Service Representative
Badajoz

Summary

Driven Customer Support Representative with over 8 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Customer support representative

Remi +1 510-825-0943
03.2022 - 06.2024
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics by consistently providing high-quality support to clients

Collections bilingual telephone counselor

Oportun 800-953-1365
03.2018 - 01.2021
  • Efficient Management of late customer payment recoveries
  • Counseling and assistance of customers to determine the best payment options
  • Management of discrepancies and negotiation with customer regarding processes for solutions
  • Rutinary contacts with account holders with over a 115 late days after the due date to resolve late payments.

Portability bilingual telephone counselor

TTech (Teletech) 477-152-1300
03.2014 - 07.2017
  • Use of Excel for the management and realization of duties asigned daily
  • Participation of marketing campaigns in accordance of the received instructions
  • Specialized customer care with the objective to achieve more sales and more satisfied customers.

Teacher

English and computer school
5 2013 - 12.2013
  • Preparation of classes and strategy design for learning and teaching
  • Creation of a safe and confident environment, where integration and comradery are applied
  • Teaching and preparation of a second language with students, ages 10 to 50
  • Preparation of classes specifically adapted to the individual necessities of each student
  • In charge of the preparation of students for open school exams.

Education

Mathematical Physicist: IT Technician -

CBTA No. 52
Matehuala, S.L.P.
08.2008 - 07.2010

Skills

Customer Service

Marketing

Negotiation capabilities

Excel, Word and Power Point editing

English, written and spoken 95%, native and comprehensible

Collections abilities

Problem-solving abilities

Friendly and Patient

Active Listening

Software

Salesforce

Zendesk

Ringcentral

Timeline

Customer support representative

Remi +1 510-825-0943
03.2022 - 06.2024

Collections bilingual telephone counselor

Oportun 800-953-1365
03.2018 - 01.2021

Portability bilingual telephone counselor

TTech (Teletech) 477-152-1300
03.2014 - 07.2017

Mathematical Physicist: IT Technician -

CBTA No. 52
08.2008 - 07.2010

Teacher

English and computer school
5 2013 - 12.2013

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MIGUEL ARANDA DÍAZCustomer Support And Service Representative